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February 10, 2021 at 11:25 pm in reply to: Subscription update seems to give wrong description to single paymen #3614AdminKeymaster
Please update the subscription addon to v2.0.30. That should resolved this issue.
AdminKeymasterThe customer won’t pay one more time since the payment is actually controlled by Stripe. After the initial transaction setup, our plugin just receives the webhook data and shows details as best as it can (based on what it is receiving from your Stripe account).
So those subscription payments will continue as normal from the payment side of things.
February 9, 2021 at 1:00 am in reply to: Subscription update seems to give wrong description to single paymen #3606AdminKeymasterCan you please download the version from the following page for the main Stripe plugin and use that?
Do you see the issue with it? I tested with that version and I am not seeing the issue. My description for the one time payment product’s has the correct value that I set in the “Short Description” field of the product configuration. I also tested without putting a short description value in which case, it correctly puts the product’s name in the description.
You are creating separate products for Subscription products and one time products correct? I mean you are not trying to re-use one subscription product and re-purpose it for a one time payment product.
February 6, 2021 at 4:44 am in reply to: About Subscription Payments Addon / one-click payments for other subscription #3603AdminKeymasterNo. The closest would be to enable the following settings option which will pre-fill the name and email of the logged-in WP user (to make the checkout slightly faster):
Prefill Logged In User Name and Email
AdminKeymasterWe don’t have a feature for this at the moment.
The following hook can be used to create a solution I believe but we don’t have a ready-made option now:
AdminKeymasterWe are adding an option that allows the usage of the Stripe’s customer portal feature. That will offer a good solution for this. We should be able to offer you a testing version with this feature within a couple of days.
AdminKeymasterIt will charge after the 30 days (recurring every 30 days). There is no option to charge on the 1st of every month.
AdminKeymasterPlease read the following two documentation that should be helpful:
Allowing customers to update the card details:
Updating Customer’s Credit Card Information for a Stripe Subscription Product
Allow users to cancel a subscription:
AdminKeymasterDid you select the “30 Days” or the “Months” option in the subscription plan?
AdminKeymasterThis has been added to the new version of the Subscription payments addon:
AdminKeymasterNo. We will look into it to see if one can be added in the future.
AdminKeymasterMost like the webhooks got deleted on your site. Check the “Setting Up the Stripe Webhooks” section from the following documentation and make sure the webhooks are setup:
You may need to delete, empty the cached, then re-create the webhooks. Try a test after that.
Also, enable the debug logging feature so you can see if the plugin is receiving the notification from Stripe after a subscription is charged:
Using the Debug Log to Solve Transaction Related Issues on a Site
AdminKeymasterWe don’t have any option for this unfortunately.
AdminKeymasterThank you. We will look into this and see if we can add a support for this in the plugin.
AdminKeymasterThe plugin itself doesn’t have an export option. You can export all the payments/orders from your Stripe account dashboard. Go to the “Payments” menu in your Stripe account, then use the “export” option there.
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