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Hi, We don’t advertise this feature for the subscriptions addon.
Normally, to restrict content, you use a membership type plugin with this. You can check the membership plugin integration options it currently has on the following documentation:
Hi, At the moment we only have the following tax related options:
Can the following work for your situation to collect VAT?
I think you may have purchased it using a different email so it didn’t connect to this account. Let me send you an email to get some info and then I can sort it out by manually amending it. If you don’t receive an email from us, let me know.
Also, if you are having any kind of account related issue, you can always use our standard contact form to get in touch.
Thank you. Everything on that page from the outside looks fine to me. Let me check some additional details to see if there are any conflicts happening on this site. Can you please submit the following contact form to get in touch so I can get some additional setup details privately:
Hi Marie, It’s a good idea to double check the following Apple Pay instructions to make sure the setup is correct so I will put the link here:
If you go to the “Additional Payment Methods” tab in the settings menu, do you see any error or warning there? The domain is verified with apple pay using the “Autoapprove Domain” button?
Is the product in question a subscription product by any chance?
Please make sure the custom fields addon is updated to v2.0.7
The following addon lets you auto update and stay up to date with the addons:
This particular hook is triggered by a Stripe hook. It runs early on the loading process so this code needs to be put into a place that is visible much earlier. If you are putting the code into a file that is loading AFTER the hook is being triggered, then you will see the behavior that you are seeing. Not all hooks are triggered at the same time. Different hooks have different conditions. You may need to get help from a WordPress coder for this.
You should probably make a small custom plugin and put this custom code in that plugin so it is visible when that hook is triggered. It’s generally a good idea to put all your customization code into a separate plugin. Otherwise in the future if you switch your theme, you will lose all the customization.
We are not familiar with that particular plugin you mentioned but yes there are some plugins out there which can create a conflict. So the best option is to do the following test:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
Hi Matt, The custom fields addon needs to be upgraded to v2.0.7.
Please use the following add-on which will check fro updates and allow you to auto-update:
Alternatively, you can download the latest copy from the following page and you can upgrade it manually:
Hi, Enable the debug logging feature and try to do a test transaction. It will reveal clues as to what could be going wrong. That information will be very helpful:
Also, post the URL of the page containing the button so we can inspect it and see if there is any JavaScript or captcha error.
Did you enable captcha? If you did which one did you enable? Sometimes this type of issue happens from not having entered the correct captcha API keys.
Hi, I sent the following response to your email query also. I will give the response here as well (in case you don’t receive the email).
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It looks like the Main stripe plugin’s settings were never saved on this site (or the main stripe plugin doesn’t even exist). The subscription addon requires the main Accept Stripe Payments plugin to be active and configured first.So let me check to make sure that has been done correctly.
Can you please show me a screenshot that shows that the “Accept Stripe Payments” plugin is active on your site? You can go to the plugins menu of your site to see all the plugins.
Next, go to the settings menu of that plugin and save the settings. Just hit save settings with the default values there (you can update them later). After that step, you can try to re-activate the subscriptions addon.
Can you please give an example so I can understand the question better? Do you have a page where I can go and see what you mean?
For subscription payments the charge is processed differently than one time payments. For subscriptions, that subscription object is the main object.
you can make API calls to Stripe API with the Subscription ID (example: sub_1LAY1vIypMs78IJNtxP5bPXt) and retrieve various details that is associated with that subscription.
Coding related customization is beyond the scope of this standard support forum. If you need to hire some developer time, you can contact us for a custom development job.
