Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

[Admin]

There are a lot of plugins and themes out there. Not all of them are coded nicely. Some of them may have JavaScript or other errors that can create a conflict. Also, some plugins maybe doing something that contradicts with what our plugin is trying to do.

So it is a good idea to test for plugin and theme conflicts to make sure there is no conflict in your site.

Plugin Conflict Test

1. Temporarily deactivate ALL the plugins except the Stripe Payments Plugin.
2. Temporarily deactivate ALL addons/extensions also (if you are using any).
3. Test to see if the plugin behaves how it is suppose to.
4. If it works correctly when you deactivate the plugins then that means you have a plugin conflict.
5. Activate your plugins one by one to see which one causes the issue.
6. Report the problem to the developer of that plugin.
7. You can also post the issue on our forum with the findings of your plugin test.

Theme Conflict Test

1. Temporarily switch the theme to any of the default WordPress themes (twenty nineteen, twenty eighteen, twenty sixteen etc.)
2. Test the plugin behavior.
3. If it works correctly with the default WordPress theme then you have a theme conflict.
4. Report the problem to the developer of that theme.

[AGOMadmin]

Tested for Plugin and Theme conflict – results were the same payments not going through

[Admin]

Hi, Enable the debug logging feature and try to do a test transaction. It will reveal clues as to what could be going wrong. That information will be very helpful:

How to Enable Debug Logging and What Does it Do?

Also, post the URL of the page containing the button so we can inspect it and see if there is any JavaScript or captcha error.

Did you enable captcha? If you did which one did you enable? Sometimes this type of issue happens from not having entered the correct captcha API keys.

[Author]

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