Apple Pay addon not working on mobile devices

[marie]

When i enabled the apple pay and google pay addon plugin its showing on the pc but not showing on the mobile phones. Can you help me with it please. This is the URL [mariebaagoe.com/medlemsklub]

[Admin]

Hi Marie, It’s a good idea to double check the following Apple Pay instructions to make sure the setup is correct so I will put the link here:

Accepting ‘Apple Pay’ Using the Stripe Payments Plugin

If you go to the “Additional Payment Methods” tab in the settings menu, do you see any error or warning there? The domain is verified with apple pay using the “Autoapprove Domain” button?

Is the product in question a subscription product by any chance?

[marie]

Yes its a subscription product and apple pay domain is verified and everything Is ok

[Admin]

Thank you. Everything on that page from the outside looks fine to me. Let me check some additional details to see if there are any conflicts happening on this site. Can you please submit the following contact form to get in touch so I can get some additional setup details privately:

Customer Support Contact

[marie]

Dear Admin

It says that my subscription expired and i just purchased the plugin a few days ago and i cant submit the contact form. Please look into that also and let me know why i cant submit the contact form.

[Admin]

I think you may have purchased it using a different email so it didn’t connect to this account. Let me send you an email to get some info and then I can sort it out by manually amending it. If you don’t receive an email from us, let me know.

Also, if you are having any kind of account related issue, you can always use our standard contact form to get in touch.

[Author]

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