[Admin]

We need to investigate this one. What kind of failure payment are you seeing in this case? Can you please share some details from the debug log file so we can see more details as to what is happening on this site?

[Admin]

okay so it looks like have customized your mailchimp list to require some merge fields. That will be an issue:

API error occurred during signup: 400: Your merge fields were invalid.

Your list cannot have any required fields other than the “email” address. A required filed will make the API call fail if the data is not passed. Please edit your MailChimp list in question and make sure none of the fields are required there. Our plugin will add the user to the list with the email and name (if billing address collection is enabled).

[Admin]

The debug log file will tell us what step is failing with the MailChimp API call. Can you please do a test transaction and then share the debug log file’s content?

[Admin]

Hi Dan, The file you download is supposed to be a zip file called “stripe-payments-subscriptions.zip”. That file is what you upload. Maybe your browser setting is set to auto-unzip a file.

Are you using an apple mac maybe? Please check your browser settings to see if it is set to auto-unzip a file upon download.

[Admin]

It’s out now. So you can go ahead and use that CSS tweak.

[Admin]

This has been implemented in the subscriptions addon.

[Admin]

Looks like I was able to go to the non-https URL of your donate page. That could be an issue. Apple pay needs to be on the “HTTPS” URL, can you please use a plugin like the following to make sure all pages are forces to the HTTPS version?

Easy HTTPS Redirection (SSL)

[Admin]

I will log into the site and check the configuration to see if I can spot the issue. Please use the contact form to get in touch and send me the details.

[Admin]

There maybe a JavaScript error or conflict happening that is preventing the stripe library from working. Can you please do the following test to see if you still see the “object” error:

Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

[Admin]

This is something that can be customized by customizing your copy of the plugin’s language file.

Translating the Stripe Payments Plugin

In your install, you can replace the “until cancelled” phrase with anything you want to say there.

In the next release of the addon we will add a CSS class in there also. That will allow you to hide that phrase with a simple CSS tweak like the following:

.asp_subs_price_until_cancelled{
display: none;
}

[Admin]

Are you using the legacy API by any chance? Please post the URL of the page of the product so I can inspect it.

[Admin]

I am not sure I understand the question. Can you add some more explanation to explain what you are trying to do?

[Admin]

It will be best if I can log into your site and take a look. I have sent you an email to organize this.

[Admin]

Looks like you are using the Legacy/Old API. Please go to the advanced settings menu of the plugin and uncheck the following checkbox to use the NEW API:

Stripe Payments -> Settings -> Advanced Settings -> Enable Legacy Checkout API

In the new API, the coupon is applied in the payment popup window.

Let me know if you see an issue after that.

[Admin]

Stripe’s default API doesn’t offer a paid trial option (it only supports a free trial option).

We are in the process of adding a feature to accommodate a feature to do paid trial for a subscription.

[Author]

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