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Hi, Does the normal product checkout work (just to identify if the checkout issue on your site is happening with the subscription or not)?
Please enable the debug logging option then do a test so you can see if the log file has any error that it is reporting:
Using the Debug Log to Solve Transaction Related Issues on a Site
Are you doing live or test mode transactions? Is the subscription plan created for the correct mode (that you are testing with)? If you created a subscription plan in test mode, you can’t use that for live mode. Need to create new subscription plan for live mode (since the plans are not interchangeable).
Give me the email address of ONE buyer where the transaction failed and the email was sent. So I can look for it in the debug log and see it. At the moment I am not seeing any in the log file. Can you see it in the log file and point it out to me?
Thank you. I checked the log data for the last couple of days and I don’t see any email that was sent to buyer after a failed transaction.
You can search for the following text in the log file that shows when our plugin executed the sending of email notification to the buyer. Those come after a successful transactions.
Notification email sent to buyerDid you see your buyer get an email after a failed transaction in the last couple of days?
This kind of customization will need to be done by creating a custom translation file for your install. In your copy of the language file, you can call the “Name” field to be whatever you want it to be. The following documentation explains how you can create a translation file:
The custom fields will appear where we show it in the example screenshots on this page:
You can order the custom fields so show them in a certain order. However, they can’t be moved to another place in the payment window.
We need to investigate this one. What kind of failure payment are you seeing in this case? Can you please share some details from the debug log file so we can see more details as to what is happening on this site?
okay so it looks like have customized your mailchimp list to require some merge fields. That will be an issue:
API error occurred during signup: 400: Your merge fields were invalid.Your list cannot have any required fields other than the “email” address. A required filed will make the API call fail if the data is not passed. Please edit your MailChimp list in question and make sure none of the fields are required there. Our plugin will add the user to the list with the email and name (if billing address collection is enabled).
The debug log file will tell us what step is failing with the MailChimp API call. Can you please do a test transaction and then share the debug log file’s content?
Hi Dan, The file you download is supposed to be a zip file called “stripe-payments-subscriptions.zip”. That file is what you upload. Maybe your browser setting is set to auto-unzip a file.
Are you using an apple mac maybe? Please check your browser settings to see if it is set to auto-unzip a file upon download.
Looks like I was able to go to the non-https URL of your donate page. That could be an issue. Apple pay needs to be on the “HTTPS” URL, can you please use a plugin like the following to make sure all pages are forces to the HTTPS version?
I will log into the site and check the configuration to see if I can spot the issue. Please use the contact form to get in touch and send me the details.
There maybe a JavaScript error or conflict happening that is preventing the stripe library from working. Can you please do the following test to see if you still see the “object” error:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
This is something that can be customized by customizing your copy of the plugin’s language file.
In your install, you can replace the “until cancelled” phrase with anything you want to say there.
In the next release of the addon we will add a CSS class in there also. That will allow you to hide that phrase with a simple CSS tweak like the following:
.asp_subs_price_until_cancelled{
display: none;
}
