You are here: / / Email Receipts Sent on failed payment
Tagged: Email Receipts
Email Receipts Sent on failed payment for downloadable product
In the subscription plugin add on, It send s out a receipt email even when the payment fails.
Being that the download link is in the email receipt people are able to download without a successful purchase which in our case cannot happen.
Any help would be much appreciated.
We need to investigate this one. What kind of failure payment are you seeing in this case? Can you please share some details from the debug log file so we can see more details as to what is happening on this site?
and where would i find those files?
I did turn on the debugging
Thank you. I checked the log data for the last couple of days and I don’t see any email that was sent to buyer after a failed transaction.
You can search for the following text in the log file that shows when our plugin executed the sending of email notification to the buyer. Those come after a successful transactions.
Notification email sent to buyer
Did you see your buyer get an email after a failed transaction in the last couple of days?
yes there have been a few in the past couple of days.
This is the problem we are trying to resolve.
Give me the email address of ONE buyer where the transaction failed and the email was sent. So I can look for it in the debug log and see it. At the moment I am not seeing any in the log file. Can you see it in the log file and point it out to me?
on May 7th @ 7:46 PM
Thank you. The log file shows the transaction was successful. What was the indication that the transaction failed?
Also, it looks like it had a discount coupon applied. The subscription discount is a new feature and the subscription discount had a bug a couple of weeks ago. Can you please make sure to check your plugins menu and upgrade the subscription addon (if you see an upgrade option). Also, make sure the Stripe plugin is using the latest version.
I have updated the plugins and will see if a failed payment still receives access.
You must be logged in to reply to this topic.