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Most like the webhooks got deleted on your site. Check the “Setting Up the Stripe Webhooks” section from the following documentation and make sure the webhooks are setup:
You may need to delete, empty the cached, then re-create the webhooks. Try a test after that.
Also, enable the debug logging feature so you can see if the plugin is receiving the notification from Stripe after a subscription is charged:
Using the Debug Log to Solve Transaction Related Issues on a Site
The plugin itself doesn’t have an export option. You can export all the payments/orders from your Stripe account dashboard. Go to the “Payments” menu in your Stripe account, then use the “export” option there.
Enable the debug logging feature then do a test run. Then the log file will contain info that should be helpful (it will show us if the API call to Convertkit is failing from your site or not):
Using the Debug Log to Solve Transaction Related Issues on a Site
Yes, you can apply discount coupons for a subscription product also.
It can be used to apply a discount on the recurring payment (like the example you gave).
You won’t be able to enter all HTML tags in there but you should be able to send an HTML email. Did you select the “HTML” option for the following settings field in the settings menu of the plugin?
Buyer Email Content Type
Very strange.
#1) Please enable the debug logging feature so we can see if there is any clues in the log file:
Using the Debug Log to Solve Transaction Related Issues on a Site
#2) Next, do the following test also. To make sure there isn’t another plugin that is causing the request to be submitted multiple times on this site:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
#3) Then do a test transaction and let me know what you see.
The following 3 things need to be checked first:
1) The subscription plan is created in live mode (looks like you did this already)
2) The “Live Mode” option is set in the settings menu is checked. Please verify this.
3) The product doesn’t have the “Force Test Mode” option enabled (this option allows you to override the setting for individual product).Next, delete the subscription plan and create a new one (so it gets created in live mode using live mode API keys. Use this new subscription plan in the product and check it. Does it still give the same error?
Normally, you would block certain countries for a setup like this. A standard country blocker type plugin for your WordPress site should work for this. Something like this maybe:
Also, you can put a message on your site about which countries you support. You can add it to your terms and conditions too.
Try it and see if you get too many transactions from other countries then let us know. We should be able to create some kind of addon to cater for this (if it becomes a big issue).
Unfortunately, this plugin doesn’t have an option for that. It only has simple shipping option as explained in the following documentation:
This will be a currency related issue (some Zero-decimal currencies can have an issue if all thee setup is not correct). I have checked your other post also. It will be best if I send you an email for it.
