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Enable the debug logging feature then do a test run. Then the log file will contain info that should be helpful (it will show us if the API call to Convertkit is failing from your site or not):
Using the Debug Log to Solve Transaction Related Issues on a Site
Yes, you can apply discount coupons for a subscription product also.
It can be used to apply a discount on the recurring payment (like the example you gave).
You won’t be able to enter all HTML tags in there but you should be able to send an HTML email. Did you select the “HTML” option for the following settings field in the settings menu of the plugin?
Buyer Email Content Type
Very strange.
#1) Please enable the debug logging feature so we can see if there is any clues in the log file:
Using the Debug Log to Solve Transaction Related Issues on a Site
#2) Next, do the following test also. To make sure there isn’t another plugin that is causing the request to be submitted multiple times on this site:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
#3) Then do a test transaction and let me know what you see.
The following 3 things need to be checked first:
1) The subscription plan is created in live mode (looks like you did this already)
2) The “Live Mode” option is set in the settings menu is checked. Please verify this.
3) The product doesn’t have the “Force Test Mode” option enabled (this option allows you to override the setting for individual product).Next, delete the subscription plan and create a new one (so it gets created in live mode using live mode API keys. Use this new subscription plan in the product and check it. Does it still give the same error?
Normally, you would block certain countries for a setup like this. A standard country blocker type plugin for your WordPress site should work for this. Something like this maybe:
Also, you can put a message on your site about which countries you support. You can add it to your terms and conditions too.
Try it and see if you get too many transactions from other countries then let us know. We should be able to create some kind of addon to cater for this (if it becomes a big issue).
Unfortunately, this plugin doesn’t have an option for that. It only has simple shipping option as explained in the following documentation:
This will be a currency related issue (some Zero-decimal currencies can have an issue if all thee setup is not correct). I have checked your other post also. It will be best if I send you an email for it.
If you do a translation of the plugin, you should have that text be shown in your language:
The short answer is “No”. Payment gateways doesn’t really have a way to handle this since a user can always use a different card (or use a family member) to do a transaction.
The main way to handle this would be to charge a small amount for the trial (to only attract legitimate users). When you are offering something free, you have to be prepared for some users who will not act in good faith. So factor that in when you price your items.
Another option is to add a membership layer to your site. Something like our following plugin:
Then you will have users who are creating account on your site. You can then manually see which member accounts are doing what and then block an account accordingly.
Something else is going on there. That error is not supposed to show as a 500 error. The error is being triggered by the Stripe’s library (that is given to us by Stripe). Are you using the latest version of our plugin and any addons (to make sure the latest Stripe library is being used)?
Post the URL of the page where the payment button is so I can inspect a couple of things using my browser.
