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You are here: Home / Topics / Transactions from 1st January 2021 not visible

[Resolved] Transactions from 1st January 2021 not visible

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Home › Forums › Stripe Payments Plugin › Transactions from 1st January 2021 not visible

This topic contains 4 replies, has 2 voices, and was last updated by  FrancescoPini 2 weeks, 1 day ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • January 26, 2021 at 7:55 am #3564

    FrancescoPini
    Participant

    Hi,
    Starting from 1st January 2021 I cannot see any subscription transaction anymore.

    The payments are being made, as I can see them in Stripe Dashboard, but I cannot see them inside wordpress console anymore.

    Can you tell me why?
    Here below an example of a recurrent subscription without evidence of payment in January 2021.
    [ibb.co/HYpvbnF]

    Kind Regards

    January 27, 2021 at 1:27 am #3573

    Admin
    Keymaster

    Most like the webhooks got deleted on your site. Check the “Setting Up the Stripe Webhooks” section from the following documentation and make sure the webhooks are setup:

    Stripe Subscription Payments Addon

    You may need to delete, empty the cached, then re-create the webhooks. Try a test after that.

    Also, enable the debug logging feature so you can see if the plugin is receiving the notification from Stripe after a subscription is charged:

    Using the Debug Log to Solve Transaction Related Issues on a Site

    February 9, 2021 at 10:11 am #3609

    FrancescoPini
    Participant

    Thanks,
    the issue has been resolved cancelling and reinstalling webhooks.

    The problem is, now I have several transaction that skipped one or two payments.

    Let’s say that I have a Subscription for 100€/month for 6 months, started in November.

    The customer payed in November, December, January and February, but Subscription Plugin only registered November, December and February, so your plugin says that the customer payed 3/6 months whereas he payed four times.

    The customer will pay one month more in this case!

    Is there a way to recall all the data loss in January or I have to cancel all subscriptions to avoid this issue?

    Kind Regards

    February 9, 2021 at 11:16 pm #3610

    Admin
    Keymaster

    The customer won’t pay one more time since the payment is actually controlled by Stripe. After the initial transaction setup, our plugin just receives the webhook data and shows details as best as it can (based on what it is receiving from your Stripe account).

    So those subscription payments will continue as normal from the payment side of things.

    February 10, 2021 at 12:45 pm #3612

    FrancescoPini
    Participant

    Thank you for the support.

    Kind Regards,
    Francesco

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