[Admin]

I am not sure what this has to do with our Stripe plugin. Are you trying to use the WordPress’s do_shortcode() function from your custom JavaScript code?

[Admin]

I am having difficulty reproducing the issue. I setup a trial subscription couple of days ago with the exact same details as yours. Mine worked fine so far. My stripe account shows that the trial started and it will charge the amount when the trial ends. I don’t want to wait 19 days for it.

So I created a new plan today that has the same details except the trial will end in 3 days.

Does your charge start from day one when the customer first subscribes (when the trial is suppose to start)? Or is this happening after the trial period?

You have setup the webhooks in your Stripe account as shown in the following page correct?

Stripe Subscription Payments Addon

Also, while we are trying to figure out what is happening on your site, you should manually cancel that subscription from your Stripe account Or by doing the following:

1) Go the “Subscriptions” menu.
2) Click on the “View Details” for the subscription in question.
3) Hit the “Cancel Subscription” button on the right hand side.

[Admin]

So you only want to charge £949 ONCE after 19 days of trial correct? Can you share a link where you have this subscription product so we can inspect it?

[Admin]

Stripe doesn’t let you edit the existing subscription plan’s mode. So you need to create a new subscription plan if you want to test it using test mode.

[Admin]

You should put both your test and live API keys in the settings and save it. You can get all these details in your Stripe account.

With the subscription plans, Stripe doesn’t let you switch an existing subscription plan between test and live. If you create a subscription plan for test mode, that is only available in test mode. If you create a subscription plan for live mode, it will be available in live mode only.

[Admin]

I just tested this right now and works fine. Are you missing a value in the “Title” field of the subscription plan?

It gives you an error if you do not enter a title and try to hit the “Create Plan” button. However, some wordpress sites may have a lot of warnings in the admin interface (from other plugins). So you can miss the error our plugin shows due to all the other warning notices already there.

[Admin]

Hello

I sent you the email you requested.

Thanks,

Tony

[Admin]

Hi.

Can you please email me at [email protected] with your website URL?

[Admin]

Hi Tony.

Can you please send me an email at [email protected] with your website URL?

[Admin]

What do you mean by subscription mode?

[Admin]

I think you are referring to the notification email that gets sent after a purchase.

Please read the following tutorial that explain how you can customize the sale notification email with merge tags:

Email Merge Tags (Email Shortcodes) for Email Customization

[Admin]

You can checkout using Credit card (via Stripe) also.

Once you are logged into the site, simply go to the page of the addon then click on the “Add to Cart” button:

Stripe Subscription Payments Addon

It will take you to the checkout page where you can see the shopping cart. Click on the payment method dropdown and select “Credit Card” then hit the checkout button.

I just did a test using PayPal and it takes me to the paypal checkout page correctly. So not sure why your browser isn’t going to PayPal.

[Admin]

At the moment, the option is to create multiple products then put the different donation buttons on your page.

We have plans to introduce a variation option in the future.

[Admin]

The link I referenced has embedded the site in my post and you can’t see the text under. I’ve reposted the full text below:

I’ve enabled the debug logs and the client attempted to make another user-defined amount, USD payment (8/7/18) using an iPhone/Safari/AMEX from the USA.

The payment process failed. There is no record of the attempt in the plugin logs at all. The Stripe.com logs have details for POST/v1/tokens so we know something has been sent, also AMEX is applying a test $1 charge to the customer’s account. Then, nothing happens (nothing else in the logs, no error messages, no indication that anything has failed/succeeded).

Stripe.com says it is something faulty in your plugin.

I successfully complete payment process using a Visa and I have run through every test scenario in test mode. I do not have a live AMEX card and cannot recreate the problem however this customer has now made 3 attempts. The last with the debug logs enabled (where I was hoping we could find a clue to what the problem may be).

[Admin]

I’ve enabled the debug logs and the client attempted to make another user-defined amount, USD payment (8/7/18) using an iPhone/Safari/AMEX from the USA.

ilovemylife.world/

The payment process failed. There is no record of the attempt in the plugin logs at all. The Stripe.com logs have details for POST/v1/tokens so we know something has been sent, also AMEX is applying a test $1 charge to the customer’s account. Then, nothing happens (nothing else in the logs, no error messages, no indication that anything has failed/succeeded).

Stripe.com says it is something faulty in your plugin.

I successfully complete payment process using a Visa and I have run through every test scenario in test mode. I do not have a live AMEX card and cannot recreate the problem however this customer has now made 3 attempts. The last with the debug logs enabled (where I was hoping we could find a clue to what the problem may be).

[Author]

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