Home › Forums › Stripe Payments Plugin › URGENT: Stripe subscription trial issue
- This topic has 12 replies, 2 voices, and was last updated 4 years, 8 months ago by Admin.
September 8, 2018 at 7:12 pm #1418
I have created a stripe subscription with a total of £949.00 with a trial of 19 days and duration of 1 with frequency set to daily
In my stripe account it appears a customer is bring charged the full price of £949.00 on a daily basis but when I look closer, the total charge is actually £0.00
What should the setup be to charge someone £949.00 ONCE ONLY after a 19 day trial
GarrethSeptember 9, 2018 at 1:20 pm #1419
So you only want to charge £949 ONCE after 19 days of trial correct? Can you share a link where you have this subscription product so we can inspect it?September 9, 2018 at 1:53 pm #1420
Yes thats correct
Charge 949.00 ONCE after 19 days
Here is the link: [https://www.invictusactive.com/invictus-active-trainer-trial/]
Option 1 is the 949.00 charge ONCE ONLY after 19 days trial:
Option 2 is 949.00 paid in THREE instalments MONTHLY after 19 days – will this have the same issue? of multiple billings at 0.00 ?
GarrethSeptember 10, 2018 at 4:40 pm #1421
Can you come back to me on this asap please? A client was definitely charged 4 times (3 times extra) and thy are not happy – need to know what the problem is so it does not happen with other subscriptions
Please let me know asap.
GarrethSeptember 11, 2018 at 6:51 am #1423
I am having difficulty reproducing the issue. I setup a trial subscription couple of days ago with the exact same details as yours. Mine worked fine so far. My stripe account shows that the trial started and it will charge the amount when the trial ends. I don’t want to wait 19 days for it.
So I created a new plan today that has the same details except the trial will end in 3 days.
Does your charge start from day one when the customer first subscribes (when the trial is suppose to start)? Or is this happening after the trial period?
You have setup the webhooks in your Stripe account as shown in the following page correct?
Also, while we are trying to figure out what is happening on your site, you should manually cancel that subscription from your Stripe account Or by doing the following:
1) Go the “Subscriptions” menu.
2) Click on the “View Details” for the subscription in question.
3) Hit the “Cancel Subscription” button on the right hand side.September 11, 2018 at 12:52 pm #1425
Apologies – the live webhook was inserted but the signing secret was blank
Could this be the reason for the multiple charges?
It is entered now and the subscription has obviously been cancelled
GarrethSeptember 25, 2018 at 7:56 am #1441
Thanks for your reply but this issue is still happening on two other subscription plans…
We have to plans created with the plugin: a full price plan and an instalment plan – we have only been taking orders through the full price plan
Full price plan gives a free trial with no charge at start for 19 days and then is set to charge the full amount of 949.00 once only. This is the setup: snag.gy/9FUhDP.jpg
At the moment the trial is working fine and charges the full amount after 19 days but CONTINUES to charge the full amount daily.
I had not got the signing secret input into settings but I do not see how to fix this issue as all settings appear to be correct
Can you please help with this as this potentially can cause huge problems if customers are continuously charged
GarrethSeptember 25, 2018 at 9:41 am #1445
Where do you see the charge. Do you see the charge in the credit card? Or are you maybe looking at some interface where the info is misleading. How are you verifying that it is charging daily?
I have configured trial with your exact same settings and the trial works fine.September 25, 2018 at 9:53 am #1447
The trial is not the issue
The trial works fine with no cost… The full amount is charged after the trial correctly
but then the full amount is charged again and again daily – this happened three times over three days in the first subscription plan
It seems the plugin is telling stripe to run a trial for 19 days and then charge the full amount DAILY even though I have the amount of payments set to “1”
Is “-1” a better payments amount as per your ecommerce subscription plugin?
ThanksSeptember 25, 2018 at 10:01 am #1448
And yes the charge is definitely appearing on the customers card as they were charged four times
Verified with stripe and customer
ThanksSeptember 26, 2018 at 12:30 pm #1482
You never replied to the email that Alexander sent to you. So we can get access to the site and check a few things. Did you get that email?September 26, 2018 at 2:55 pm #1483
Sorry I may not have seen that – I thought emails were duplicates of forum posts
I’ll check nowSeptember 27, 2018 at 10:31 am #1497
Looks like wrong webhook URLs were used. Let us know if you still see the issue after you correct the webhook URLs.
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