Forum Replies Created
-
Posts
-
Stripe does not natively support pausing a subscription. You can, however, cancel the current subscription and request the user to subscribe when he is ready.
Stripe doesn’t support the minimum number of payments before cancel option. By default, cancelling a subscription is done by the site admin (you). So if you have communicated with your customers (using terms and conditions) that the minimum number of payments is 3 before a subscription can be cancelled; then you can explain the situation to them when they contact you to cancel.
Please check your server’s error log file which will have more details as to why exactly it is failing. Your hosting provider can help you supply the error log file if you cannot find it yourself. Reading that error log file will be critical in understanding where things are going wrong on the install where it is not working.
This plugin doesn’t do “add to cart” type buttons (those are for a shopping cart type solution).
You can check our following plugin which has “add to cart” type button solution:
You should be able to use the translation file of the subscription addon and update that text message to say something else.
If you have never done a translation for a plugin or addon, the following resource should be helpful:
You need to include this charge within your main product price amount. So adjust the original price of the item so it includes any extra cost. There is no way to add a separate charge to the stripe transaction (Stripe API does not allow a charge like that).
Please go to the advanced settings menu of the plugin. Then enable the following option:
Disable Buttons Before Javascript Loads
Does the button work better after that?
So you are saying if you copy and paste the following shortcode on a post or page, you get an “Internal Server Error”?
[asp_product id=”123″]
Can you please ask your hosting provider to read the error log file of the server and tell you what the actual error reads so we can see what it is? What version of PHP is your hosting provider using on your site? If your PHP version is too old on this server then you will have some issues.
You can select the currency and the currency symbol in the General settings menu of the plugin.
If you are talking about the formatting of the currency (how it is displayed), then that can be customized from the following settings area:
Stripe Payments -> Settings -> Advanced Settings -> Price Display Settings
There maybe some limitation in terms of price display formatting for the notification email that goes out. I am not sure if you are referring to the email notification or not.
You put a product on a ANY post or page using the shortcode. Let me know if the explanation from the following documentation helps:
Just use the shortcode to add the stripe payment button.
Please watch the video tutorial on the following page.
Also, there is a section on how to use the subscription addon on that page. Let me know if there is a step that you are getting stuck on.
