• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Stripe Plugins

Stripe payment plugins for your WordPress site

  • Home
  • Documentation
  • Addons
  • Login
    • Sign In
    • Edit Profile
    • Terms & Conditions
    • My Downloads
    • License Key
  • Support
    • Support Forum
    • Forum Search
    • Forum Login
    • Forum Registration
  • Contact Us
  • Show Search
Hide Search
You are here: Home / Topics / Subscriptions

[Resolved] Subscriptions

· ·

Home › Forums › Stripe Payments Plugin › Subscriptions

This topic contains 1 reply, has 2 voices, and was last updated by  Admin 1 year, 8 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • July 29, 2019 at 7:23 pm #2271

    Andrea
    Participant

    We have the subscriptions addon installed on the site and working great 🙂

    However, there are two things we would like to be able to do, can you advise if this is possible….

    1. Pause a subscription – is it possible for us to pause a subscription or for a customer to do this themselves temporarily or do we need to cancel and then ask the customer to resign up?

    2. Set a minimum subscription term – we would like to set a minimum of 3 payments before a customer can cancel – is this possible?

    Thanks in advance

    July 30, 2019 at 1:20 am #2272

    Admin
    Keymaster

    Stripe does not natively support pausing a subscription. You can, however, cancel the current subscription and request the user to subscribe when he is ready.

    Stripe doesn’t support the minimum number of payments before cancel option. By default, cancelling a subscription is done by the site admin (you). So if you have communicated with your customers (using terms and conditions) that the minimum number of payments is 3 before a subscription can be cancelled; then you can explain the situation to them when they contact you to cancel.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Primary Sidebar

Search

Featured Addons and Extensions

  • Subscription Payments Addon
  • Additional Custom Fields
  • Secure Downloads Addon
  • Apple Pay and Google Pay

Addon Bundle

Stripe Payments Addon Bundle

Support Links

  • Support Forum
  • Forum Registration

Copyright © 2021 | Stripe Plugins | A member of the Tips and Tricks HQ family.