[Admin]

You have enabled the multi-currency checkbox from the settings menu of this addon? Please check the “Configuring the Setting” from the following page to make sure all the steps are done:

Stripe Payments Multi Currency Addon

You are using the new API correct?

Please post the URL of the page where I can go and see a product so I can inspect a few things.

[Admin]

Edit the product in question. Go to the custom fields section. Is the custom field enabled or disabled? Does it have the global option enabled?

[Admin]

Hi, At the moment the variable pricing is only available as part of the variation feature:

Creating Variable Products Using the Stripe Payments Plugin

We will add this to our wishlist.

Regarding the checkbox issue, I would like to see this. Can you post the URL where I can go and see this?

[Admin]

It looks like the secure download addon’s DB needed to be synced. The deactivation and reactivation of the addon fixed the issue.

[Admin]

You maybe using the old API. Go to the advanced settings menu of the plugin and uncheck the “Enable Legacy API” checkbox please. The new API shows the custom fields in the checkout popup window.

[Admin]

okay. Please update the core stripe plugin to v2.0.12 and the stripe subscription addon to 2.0.2

The apple pay should now work with the new API also. Please note that the apple pay option is shown in the payment popup (in the new API).

[Admin]

I have tested with an “insufficient funds” card and it gives the following error:

Your card has insufficient funds

Not sure why you are seeing a different result. What version of the main plugin and the subscription addon are you using?

[Admin]

I would like to log into the site and check this. Can you please use the contact form on this site to get in touch.

[Admin]

What do you see in your Stripe’s merchant account? Do you see the charge to have passed there?

[Admin]

okay thank you. I would like to take a look at the full log. Can you please use the contact form on this site to get in touch. Please refer to this forum post when you submit the contact form.

[Admin]

If you look in the log file, do you see entries like the following?

Processing “customer.subscription.updated” hook.

Is there any “FAILURE” after that?

[Admin]

Can you please enable the debug logging option so we can see if the plugin is receiving is the cancellation hook notification from Stripe?

[Admin]

I can still see a JavaScript error on your site. The error is about mobile menu from the “CherryFramework” theme.

Do the following theme and plugin test properly:

Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

Make sure to deactivate ALL except the Stripe plugin then test it.

[Admin]

Does it show up as a double dash?

Does it cause an issue?

[Admin]

We don’t have a textarea type at the moment. The “Text” field usually handles the text related input. WHat info will you be collecting?

[Author]

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