[Admin]

What do you see in your Stripe’s merchant account? Do you see the charge to have passed there?

[Admin]

okay thank you. I would like to take a look at the full log. Can you please use the contact form on this site to get in touch. Please refer to this forum post when you submit the contact form.

[Admin]

If you look in the log file, do you see entries like the following?

Processing “customer.subscription.updated” hook.

Is there any “FAILURE” after that?

[Admin]

Can you please enable the debug logging option so we can see if the plugin is receiving is the cancellation hook notification from Stripe?

[Admin]

I can still see a JavaScript error on your site. The error is about mobile menu from the “CherryFramework” theme.

Do the following theme and plugin test properly:

Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

Make sure to deactivate ALL except the Stripe plugin then test it.

[Admin]

Does it show up as a double dash?

Does it cause an issue?

[Admin]

We don’t have a textarea type at the moment. The “Text” field usually handles the text related input. WHat info will you be collecting?

[Admin]

I just checked your page and the payment form loads fine for me. I can enter a credit card number and click on the pay button.

You maybe seeing a caching issue. Can you please empty all cache from your site (if you are using a caching plugin), then empty your browser cache and try it?

Which browser you are using to test?

Also, I noticed that you have an “HTTPS” warning on that page (possibly because you are embedding an image using “http” URL instead of “https”. Please correct that.

[Admin]

When you are giving access to a page on your site, the best way to handle that is to use a membership type system like the following:

WordPress Membership Plugin – WP eMember

Alternatively, you can use the URL of the page in the “Thank You Page URL” field of that product and the user will get sent to that page after the purchase. However, to apply protection to a WordPress page, you do need a membership type system as mentioned above.

[Admin]

If you are using it with the new checkout then it won’t work correctly with the custom fields addon yet. We are in the process of converting that addon for the new checkout. Should be done in a few days.

[Admin]

Yes, we are doing some SCA related work for the subscription addon. Once that work is done, we will sort out this one.

[Admin]

Do you see any error in the error log file of the site?

That new form (where the CVC and expiry fields are) is controlled by Stripe. I also like the previous form but in this new API this is what they offer.

[Admin]

@nancywhite59, We have just released another version that should fix the issue you explained.

[Admin]

Reported Bugs

Currently we are aware of the following bugs and working on them:

#1) [Fixed] Getting the following error when Checking out with shipping address enabled for a product:

Received unknown parameter: shipping[email]

This error is triggered when the “Collect Both Billing And Shipping Addresses” is enabled.

#2) [Fixed] “customer_email” tag not working.
#3) [Fixed] The payment window not scrolling correctly in mobile devices.

[Admin]

Yes, you see an additional apple pay button. It maybe a setup issue with your apple pay of the phone being used.

Can you please post a link to the payment page so I can test it using my iPhone?

[Author]

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