You are here: / / Stripe Payments Plug In Not canceling subscriptions.
I currently am experiencing an issue where the plug in is not canceling subscriptions after the set number of charges should expire..
Ex: Subscription set to 6 months and it’s creating invoices for a 7th.
I am having to manually search through our subscribers to ensure they are not over charged.
Has anyone else experienced this issue?
Can you please enable the debug logging option so we can see if the plugin is receiving is the cancellation hook notification from Stripe?
It is presently enabled.
If you look in the log file, do you see entries like the following?
Processing “customer.subscription.updated” hook.
Is there any “FAILURE” after that?
I do not see any FAILURE directly attached to the “Processing “customer.subscription.updated” hook.” entries no…
okay thank you. I would like to take a look at the full log. Can you please use the contact form on this site to get in touch. Please refer to this forum post when you submit the contact form.
I have submitted the contact form per your request…
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