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You are here: Home / Topics / Card used to create subscription fails

[Support request] Card used to create subscription fails

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Home › Forums › Stripe Payments Plugin › Card used to create subscription fails

Tagged: declined cards, Subscriptions

  • This topic has 5 replies, 2 voices, and was last updated 5 years, 6 months ago by Admin.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 12, 2019 at 5:25 pm #2432
    SimplyFixIt
    Participant

    Hi

    I’ve had a couple of customers recently who tried to pay with a card that was declined by their bank. But they still got an email from the subscription plugin to say that their subscription was created. Is that what you would expect to happen?

    November 13, 2019 at 12:10 am #2434
    Admin
    Keymaster

    What do you see in your Stripe’s merchant account? Do you see the charge to have passed there?

    November 13, 2019 at 10:34 am #2464
    SimplyFixIt
    Participant

    No. There have been 2 cases this week. In the first the card was declined for lack of funds. The second case was a “Do not honor” message.

    The subscription was created. The invoice was finalized but the payment failed.The invoice was kept “alive” for 24 hours and I was able to manually retry collecting payment in the Stripe dashboard during this time, but after 24 hours the invoice was voided and the subscription in my wordpress dashboard was changed to “Incomplete_expired”

    All that is good. Except for the fact that the customer was taken to the Subscription was created page, so they think they have a subscription with me.

    November 14, 2019 at 12:48 am #2477
    Admin
    Keymaster

    I have tested with an “insufficient funds” card and it gives the following error:

    Your card has insufficient funds

    Not sure why you are seeing a different result. What version of the main plugin and the subscription addon are you using?

    November 14, 2019 at 8:53 am #2485
    SimplyFixIt
    Participant

    I am using Stripe Payments 2.0.11 and Subscriptions 2.0.2

    The only other thing is that I am still using the Stripe legacy API, because I want customers to be able to subscribe using Apple Pay.

    I’ve changed that to the new API and I’ll keep an eye on any failed payments from now on. But losing Apple Pay is a real pain.

    Unfortunately I don’t have a card that I can test this with, but if you have one I could send you a link to a subscription creation page and you can see if you get notified that a subscription has been created?

    November 14, 2019 at 11:11 pm #2488
    Admin
    Keymaster

    okay. Please update the core stripe plugin to v2.0.12 and the stripe subscription addon to 2.0.2

    The apple pay should now work with the new API also. Please note that the apple pay option is shown in the payment popup (in the new API).

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Viewing 6 posts - 1 through 6 (of 6 total)
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