[Admin]

The webhook is mainly used for our plugin to receive a notification of the charge from Stripe. Once a subscription is created in your Stripe account, the charge will work fine even without the webhook. So you don’t have to be scared that you will miss a payment or anything.

The notice you are getting usually happens when the URL of the webhook has changed or there is redirect in place. Have you added any 301 redirect to your site (via a plugin or via the htaccess file)? If you go to your Stripe account and check the webhook URL value (in live mode), what value do you see? If you enter that in the browser’s address bar, does it get auto-redirected?

Alos, you can delete the existing webhook URLs in your Stripe account then re-create them using the addon to make sure there is no old URLs that is no longer needed is creating this notice.

[Admin]

This is a little bit weird. Did you do some Sandbox testing by any chance?

Are all the Stripe plugins and addons updated to the latest?

Lets enable the debug logging so we can see what exactly it is doing.

Using the Debug Log to Solve Transaction Related Issues on a Site

After every transaction, can you please check the log file and match the orders in the orders menu to make sure all matches? If you find one is not going to the orders menu, please let us know so we can read the log file and see what is going on.

[Admin]

This is not something we offer (this is not an advertized feature). The custom field data is available in the orders menu. You can also add it to the seller notification email.

[Admin]

The custom fields show up in the same order you configure them in the settings. So you can go to the settings menu and change the order of the custom fields that you have configured.

[Admin]

I have updated that page.

[Admin]

You have enabled the multi-currency checkbox from the settings menu of this addon? Please check the “Configuring the Setting” from the following page to make sure all the steps are done:

Stripe Payments Multi Currency Addon

You are using the new API correct?

Please post the URL of the page where I can go and see a product so I can inspect a few things.

[Admin]

Edit the product in question. Go to the custom fields section. Is the custom field enabled or disabled? Does it have the global option enabled?

[Admin]

Hi, At the moment the variable pricing is only available as part of the variation feature:

Creating Variable Products Using the Stripe Payments Plugin

We will add this to our wishlist.

Regarding the checkbox issue, I would like to see this. Can you post the URL where I can go and see this?

[Admin]

It looks like the secure download addon’s DB needed to be synced. The deactivation and reactivation of the addon fixed the issue.

[Admin]

You maybe using the old API. Go to the advanced settings menu of the plugin and uncheck the “Enable Legacy API” checkbox please. The new API shows the custom fields in the checkout popup window.

[Admin]

okay. Please update the core stripe plugin to v2.0.12 and the stripe subscription addon to 2.0.2

The apple pay should now work with the new API also. Please note that the apple pay option is shown in the payment popup (in the new API).

[Admin]

I have tested with an “insufficient funds” card and it gives the following error:

Your card has insufficient funds

Not sure why you are seeing a different result. What version of the main plugin and the subscription addon are you using?

[Admin]

I would like to log into the site and check this. Can you please use the contact form on this site to get in touch.

[Admin]

What do you see in your Stripe’s merchant account? Do you see the charge to have passed there?

[Admin]

okay thank you. I would like to take a look at the full log. Can you please use the contact form on this site to get in touch. Please refer to this forum post when you submit the contact form.

[Author]

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