Custom fields only showing on first 3 installations

[RaynorDAParticipant]

I have purchased the custom fields add-on with 10 installations.

I installed it on my network admin site and have been configuring it in each branch site.

On the first three sites the custom fields were added on, the fields were added no problem.

Now on both the 4th and 5th installation the custom fields do not render. I have confirmed that they are configured exactly the same as the other sites that work.

Please advise

[AdminKeymaster]

Edit the product in question. Go to the custom fields section. Is the custom field enabled or disabled? Does it have the global option enabled?

[RaynorDAParticipant]

Custom fields are enabled,

I also have this checkbox in the advanced settings tab checked that says
`If enabled, makes the following field enabled by default for all buttons and products.
You can control per-product or per-button behavior by editing the product and selecting enabled or disabled option under the Custom Field section.
View the custom field usage documentation.

Custom Field is superseded by Additional Custom Fields add on. Its settings are available here`

This is the same exact setup as my first three sites. Is there a number I can call to expedite this process?

[chanelKeymaster]

Hi,

Is this a multisite setup up or are they entirely different WordPress installs?

Can you please use the contact form to email us so that support staff will be able to jump on your website/s and take a look at the issue.

– Chanel

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