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You are here: Home / Topics / Stripe incomplete payments

[Resolved] Stripe incomplete payments

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Home › Forums › Stripe Payments Plugin › Stripe incomplete payments

This topic contains 7 replies, has 3 voices, and was last updated by  rsakai 1 year ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 4, 2020 at 5:46 am #2588

    rsakai
    Participant

    Hi, I succeed in paying. However, the status is “incomplete” on the Stripe dashboard.

    Please refer to the following.

    docs.google.com/document/d/16ahdneXMSF8uO4gAKaoynrYuL5GHytmfmjNbjO-8_0Q/edit?usp=sharing

    January 5, 2020 at 12:14 am #2589

    Admin
    Keymaster

    That looks to be a test mode transaction. Do a test in Live Mode so you can get a clear picture of if everything is setup correctly. Set everything to live mode then create a new subscription plan in the plugin. Do a transaction with that and see how that goes. You can issue a refund on it after the transaction is done.

    January 5, 2020 at 2:40 am #2590

    rsakai
    Participant

    I have the same trouble when I set the Live Mode.

    docs.google.com/document/d/17a9R9FtIieztkbofJV9p25SWzxiSJBHCNWOZHoNfaOo/edit?usp=sharing

    Please enlighten me on the specifics.

    January 6, 2020 at 12:29 am #2591

    Admin
    Keymaster

    That looks fine to me. The 2nd entry is the main charge. You can ignore that other entry. Do you see any issue with the actual money amount not adding up to your Stripe account?

    January 6, 2020 at 9:24 am #2592

    alexanderfoxc
    Keymaster

    Hi.

    Are you using latest versions of both Stripe Payments (2.0.16) and Subscriptions addon (2.0.4)? Similar issues were reported in the past, however those should be fixed in current versions.

    January 6, 2020 at 12:49 pm #2594

    alexanderfoxc
    Keymaster

    I apologize for a bit premature reply. I was able to reproduce the issue and already made necessary fix.

    Please update Subscriptions addon to latest version (2.0.5) and get Stripe Payments latest testing version (2.0.17t2) here https://s-plugins.com/testing-version/

    Try to make payment in test mode and let me know if the issue is resolved.

    January 8, 2020 at 2:50 am #2604

    Admin
    Keymaster

    This is resolved in the new version (v2.0.17).

    January 8, 2020 at 4:45 am #2605

    rsakai
    Participant

    That problem was solved with the new version.

    I appreciate your help.

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

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