Forum Replies Created
-
Posts
-
We have received your contact form submission so we will take care of it and get back to you via email.
Just adding an update here for future reference:
The issue was related to the date and time format settings in WordPress General Settings. The date and time format values were found to be empty. Once these values were updated, the issue was resolved.
Hi, There might be a conflict with a plugin that is creating an issue with the date function. Can you do the following test please:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
Hi, The Stripe API that we use in this plugin only takes a name field. It doesn’t have the option for the typical separate first name and last name fields.
Hi, It’s not recommended to use autofill on the credit card field. I am not sure what can be done from our end since this is a chrome’s security related feature.
It will be good to get a screenshot of the list name that you are using (from MailChimp). It will allow me to see if there is any typo there or if the correct one is being used. We have replied to your email regarding this issue so you can reply back to that email and attach a screenshot.
Stripe doesn’t offer an automated option for this. This is not an advertised feature of the Subscriptions addon either.
You can instruct the user to cancel other plans before subscribing to a new one:
Hi, The addons are compatible with latest version of WordPress and PHP8. Is there a particular error that you are seeing on the new server?
Did the person select that variation at checkout time? Please note that the way the variation works is that it is selected by the user. It doesn’t auto-select.
Please enable the debug logging feature then do a test transaction yourself so you can check if the system is working as expected or not:
Using the Debug Log to Solve Transaction Related Issues on a Site
The following pages shows the currently available action and filter hooks of the plugin:
The following filter can be used to output extra code on the thank you page (after the transaction). This might be useful for what you are trying to do:
If you require a new hook within the plugin, please provide us with the specific file and line of code, we will try to add it to the plugin.
Hi, No, it cannot go below the billing info area. The fields go in the area as shown in the screenshot on the following page:
The standard google drive link can’t be streamed using PHP directly. So that will create a problem. Try the steps outlined in the following page:
The secure downloads addon didn’t used to handle URLs from google drive. I will make an update to the addon so it can handle the above mentioned URL format.
Please contact us using the contact option on our site if you don’t see an update option in the plugins menu.
Normally, this can happen when you create a subscription plan in live mode, then you try to use that same plan for a test mode transaction. That won’t work since the Subscription plan modes are not interchangeable. You need to create separate test mode subscription plans and products for it (if you switch the mode to test).
Please read the info in the “Live Mode Vs Test Mode” section here which has explanation:
