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All paid addons include 1 year of support and updates. After the first year, the addon will still function in most cases, but updates will no longer be available unless renewed. This information is clearly stated on the addon’s landing page, just above the purchase button. The one-time purchase provides the addon along with support and updates for 1 year.
If you believe we mentioned updates beyond the initial year, could you please provide a screenshot showing this? You can also use our contact form to send the screenshot via email if that’s more convenient.
If you find that a paid addon no longer offers enough value to renew for updates, renewal is optional. The addon will continue to function unless it becomes incompatible with future versions of WordPress, PHP, etc. You can also delete the addon if it’s no longer needed. The free plugin will continue to work as usual.
Could you please share the URL of the page containing the subscription link so I can review it?
Additionally, it seems that our emails might not be reaching your server, possibly due to full inbox or restrictions. To ensure smoother communication, you can reach out to us using an alternative email provider like Gmail, Yahoo, or Hotmail.
Hi, We gave the following reply to your email but didn’t receive anything back from you so I will add the info here:
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It is possible that the update checker did not get updated (this can
occur if there was a lapse in the renewal). Please follow these steps:1) Delete the currently installed version of the update checker addon.
2) Download a fresh copy from our site:
3) Upload and activate the new version, then enter the license key.
We have received your contact form submission so we will take care of it and get back to you via email.
Just adding an update here for future reference:
The issue was related to the date and time format settings in WordPress General Settings. The date and time format values were found to be empty. Once these values were updated, the issue was resolved.
Hi, There might be a conflict with a plugin that is creating an issue with the date function. Can you do the following test please:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
Hi, The Stripe API that we use in this plugin only takes a name field. It doesn’t have the option for the typical separate first name and last name fields.
Hi, It’s not recommended to use autofill on the credit card field. I am not sure what can be done from our end since this is a chrome’s security related feature.
It will be good to get a screenshot of the list name that you are using (from MailChimp). It will allow me to see if there is any typo there or if the correct one is being used. We have replied to your email regarding this issue so you can reply back to that email and attach a screenshot.
Stripe doesn’t offer an automated option for this. This is not an advertised feature of the Subscriptions addon either.
You can instruct the user to cancel other plans before subscribing to a new one:
Hi, The addons are compatible with latest version of WordPress and PHP8. Is there a particular error that you are seeing on the new server?
Did the person select that variation at checkout time? Please note that the way the variation works is that it is selected by the user. It doesn’t auto-select.
Please enable the debug logging feature then do a test transaction yourself so you can check if the system is working as expected or not:
Using the Debug Log to Solve Transaction Related Issues on a Site
