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Updates need to be done before expiry. Normally, Stripe will handle the updating of cards automatically (where possible). If the update wasn’t done in time and Stripe tried it a few times to charge and those attempts failed (it is in a process to be cancelled). Hit the cancel button for it to completely end that process and then request the user to go and do a checkout for a new subscription from your site (with the new card).
That is not normal behavior. Please do the following checks one by one:
#1) Do this and only keep the Stripe payments and Stripe Subscriptions addon active:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
#2) Go to the settings menu of the Stripe payments plugin and enter both the Live and Sandbox API keys. Save it. Go back to the settings page to reload the page and check if those API key values are in there (meaning those are properly saved in your site)
#3) Go to the Settings -> Subscriptions tab and then use the “Clear Cache” button (if it is available). Also use the “Delete Webhook” (if the button is there). This is to make sure everything is clean.
#4) Go back to the Settings -> Subscriptions tab and try to create new webhooks.
Can you see the webhooks being created correctly there?
We have addressed this in the code (it will go out with the next release). In the meantime, you can use the following testing version that has the fix:
Thank you. We have created a ticket to address this. I will give you an update after we come up with a way to handle the code for this.
Please give me the following info so we can investigate more.
What is the total discount amount you configured in the coupon? What is the total “Product price” of this item in question?
Hi Jennifer, Let us know if you see the new error after you use the testing version (given by Alex).
Also, keep the debug logging enabled so you can tell us if the transaction completes correctly on your site or not:
Using the Debug Log to Solve Transaction Related Issues on a Site
That error is for the customer side (not the merchant). Looks like you have done many tests with ONE customer (most likely using the same email). Then you didn’t clean those up by cancelling the test subscriptions. Stripe has a maximum of how many subscriptions ONE customer can subscribe too.
Log into your Stripe merchant account. Then go to the “Customers” and the “Subscriptions” interface and search with that email address. Clean the existing subscription entries that you have with that email address (that you are testing with). Make sure to clean it up from both the “test mode” and “live mode” of your Stripe account.
Also, Stripe has a minimum amount limit. So you will need to set the amount to something like $1.
You shouldn’t need to put it in test mode. You can copy the test and live API keys both from your Stripe account and then paste it in the plugin’s settings. Do you have the test API keys set/saved in the settings?:
General Settings Configuration of the Accept Stripe Payments Plugin
Even if you need to setup a webhook in testmode, you can do that very quickly by going to test mode and creating the hook and then switching back to live (should take only 5 seconds). You can do that at a time of the day when the site goes through a quiet period.
The only guideline is to use latest version of any browser. Then it will work fine. If a browser version is older than 2 years (for example) then there is no guarantee since we don’t test for such old versions. Latest browser version should be used for security reasons also.
We have just released a new version of the plugin (v2.0.31). We have made some changes to the payment popup translation loading in this version that should be helpful. Please upgrade the plugin and the addons then try the translation again.
