[Admin]

Don’t mix the test mode and live mode. Specially when you have subscriptions since Stripe doesn’t allow the subscription plans to be interchangeable between live mode and test mode. Mixing them up will cause too much hassle.

Once you have done a test transaction with one product and it works, it means all your API and connection setup is correct and the plugin is ready go. ALL the products you create will work fine in terms of the transaction.

Since you have live subscriptions, you need to set the settings to “Live Mode”, otherwise it won’t work.

[Admin]

The following documentation has details on what customization is available for the thank you page message and how to do it:

Customize the Thank You Page URL and Message of the Stripe Payments Plugin

[Admin]

The webhook is not reaching our plugin. So something somewhere is blocking that hook so our plugin is not getting any data from Stripe (after a transaction).

Please ask you hosting if they know anything about this (or have seem something similar on any other sites on their hosting). Also, do you have any blocks in your .htaccess file? Sometimes a firewall plugin will put rules there to block incoming requests.

The log file should be updating instantly. If it is not updating instantly, then there is caching happening (you are seeing a cached version of the log file).

[Admin]

When you create the subscription plan, keep the following checkbox “unchecked”:

Make currency variable

[Admin]

Thank you. We have just applied a fix for that also.

[Admin]

We have applied a fix for it. Please download a new copy of the test version and use it.

[Admin]

Thank you. We will take a look.

[Admin]

Updates need to be done before expiry. Normally, Stripe will handle the updating of cards automatically (where possible). If the update wasn’t done in time and Stripe tried it a few times to charge and those attempts failed (it is in a process to be cancelled). Hit the cancel button for it to completely end that process and then request the user to go and do a checkout for a new subscription from your site (with the new card).

[Admin]

That is not normal behavior. Please do the following checks one by one:

#1) Do this and only keep the Stripe payments and Stripe Subscriptions addon active:

Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

#2) Go to the settings menu of the Stripe payments plugin and enter both the Live and Sandbox API keys. Save it. Go back to the settings page to reload the page and check if those API key values are in there (meaning those are properly saved in your site)

#3) Go to the Settings -> Subscriptions tab and then use the “Clear Cache” button (if it is available). Also use the “Delete Webhook” (if the button is there). This is to make sure everything is clean.

#4) Go back to the Settings -> Subscriptions tab and try to create new webhooks.

Can you see the webhooks being created correctly there?

[Admin]

We have addressed this in the code (it will go out with the next release). In the meantime, you can use the following testing version that has the fix:

Testing Version of Stripe Payment

[Admin]

Thank you. We have created a ticket to address this. I will give you an update after we come up with a way to handle the code for this.

[Admin]

Please give me the following info so we can investigate more.

What is the total discount amount you configured in the coupon? What is the total “Product price” of this item in question?

[Admin]

We will try to create an addon for this.

[Admin]

Hi Jennifer, Let us know if you see the new error after you use the testing version (given by Alex).

Also, keep the debug logging enabled so you can tell us if the transaction completes correctly on your site or not:

Using the Debug Log to Solve Transaction Related Issues on a Site

[Admin]

That error is for the customer side (not the merchant). Looks like you have done many tests with ONE customer (most likely using the same email). Then you didn’t clean those up by cancelling the test subscriptions. Stripe has a maximum of how many subscriptions ONE customer can subscribe too.

Log into your Stripe merchant account. Then go to the “Customers” and the “Subscriptions” interface and search with that email address. Clean the existing subscription entries that you have with that email address (that you are testing with). Make sure to clean it up from both the “test mode” and “live mode” of your Stripe account.

Also, Stripe has a minimum amount limit. So you will need to set the amount to something like $1.

[Author]

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