• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Stripe Plugins

Stripe payment plugins for your WordPress site

  • Home
  • Documentation
  • Addons
  • Login
    • Sign In
    • Edit Profile
    • My Downloads
  • Support
    • Support Forum
    • Forum Search
    • Forum Login
    • Forum Registration
  • Contact Us
  • Show Search
Hide Search
You are here: Home / Topics / Subscriber coming up as past_due can't update card details

[Resolved] Subscriber coming up as past_due can't update card details

· ·

Home › Forums › Stripe Payments Plugin › Subscriber coming up as past_due can't update card details

Tagged: Subsriptions, Update card details

This topic contains 1 reply, has 2 voices, and was last updated by  Admin 5 months, 1 week ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • August 10, 2020 at 12:53 pm #3147

    CATUIreland
    Participant

    We have a subscriber who wishes to update their card details but when I view their details through the subscriptions on the add-on they come up as past_due so I can’t access the links to send on to update their subscription. Why is this?

    August 11, 2020 at 3:39 am #3151

    Admin
    Keymaster

    Updates need to be done before expiry. Normally, Stripe will handle the updating of cards automatically (where possible). If the update wasn’t done in time and Stripe tried it a few times to charge and those attempts failed (it is in a process to be cancelled). Hit the cancel button for it to completely end that process and then request the user to go and do a checkout for a new subscription from your site (with the new card).

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Primary Sidebar

Search

Featured Addons and Extensions

  • Subscription Payments Addon
  • Additional Custom Fields
  • Secure Downloads Addon
  • Apple Pay and Google Pay

Addon Bundle

Stripe Payments Addon Bundle

Support Links

  • Support Forum
  • Forum Registration

Copyright © 2021 | Stripe Plugins | A member of the Tips and Tricks HQ family.