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The {customer_name} email merge tag has been added in the latest release of the plugin. We have updated the documentation for it:
You rock, thank you for being so responsive 🙂
I’ll mark this as resolved, and please reach out to me if you need anything in the future!
Hi Remi, Thanks for reaching out. This kind of issues can happen on rare occasions so its totally fine. We will update the plugin.
Hey,
Thanks a lot for the quick answer! And I totally hear your feedback. I like rants too 🙂
We made the change internally to a parameter that is supposed to be for internal use only. I don’t think this parameter has been documented in years either. So we did not expected anyone to be relying on its usage.
We take backwards-compatibility really seriously as you can see on our documentation page here and we’re really careful to ensure that we push changes that don’t affect existing integrations.
Unfortunately, it’s not always easy to know when some integrations rely on undocumented behavior as we have no way to track this easily, especially when it all happens client-side like in this case.
We’re really sorry that this broke some of your customers’ integration. It’s not the experience that we want to offer to our users.
In the future, you should feel free to contact us whenever something like this happens. We would have been able to find the issue immediately and pushed a fix that did not require you to make an urgent change on your end. I’d recommend trying #stripe on Freenode or our contact form here: https://support.stripe.com/email if you ever discover another regression like this one. Or you can always email me directly (remi at stripe dot com).
Cheers!
Remihi
i really want this feature so I can use the donor’s name in the thank you page and the email.
can you please create that “customer name” merge tag as you mentioned above? ideally first and last name separate!
thank you so much in advance!!
No, this option is not preset at this stage. We do have plans to add a feature to handle it in the future.
Regarding using another shortcode inside the shortcode parameters, WordPress doesn’t permit the use of shortcodes that way (due to a security concern).
Please use [email protected]
Hi, I do not see this option – below is what I have Also attached is the screenshot from the client message.
***** I’d love to attach images but your no reply email is bouncing and there doesn’t seem to be an option to attach any file here…
Hi David.
You can configure the plugin to send you email whether there is a critical error during payment process. Go to Stripe Payments -> Settings, Email Settings tab, scroll to “Transaction Error Email Settings” section.
What do you mean by “weird templated message”? Can you provide an example so I can understand what exactly you’re referring to?
Have you emptied the cache after you upgraded the Stripe payments plugin? Please empty your browser cache and the site cache (if you are using a caching plugin).
Your Stripe payments plugin version is v1.8.9 right? You can check the version from the plugins menu in admin interface.
Hey, even after updating to latest version and having custom fields off, I am facing the problem of “You Passed Empty String for ‘Referrer'”. Here’s the link to the payment page, where the problem is occurring: ichallengediabetes.org/asp-products/test-event-sale/
I tried uninstalling and re-installing but did not work.
Please help me out! Thanks!
Hi,
I too can confirm 1.8.9 works! 10 out f 10 for responsiveness, thank you for solving this so fast, top team guys!!We have released a new version (v1.8.9) that fixes the issue. Please update the plugin and empty your browser cache then test the transaction.
The error was caused by a recent change in the Stripe API.
