This topic contains 3 replies, has 2 voices, and was last updated by 
Admin 1 year, 8 months ago.
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Whenever someone tries to purchase and transaction fails (declined by bank, etc) User receives a weird templated message that does not indicate that the transaction failed.
Do you have any error handling at all that we can activate/configure for when transaction fail?
Thanks
DavidHi David.
You can configure the plugin to send you email whether there is a critical error during payment process. Go to Stripe Payments -> Settings, Email Settings tab, scroll to “Transaction Error Email Settings” section.
What do you mean by “weird templated message”? Can you provide an example so I can understand what exactly you’re referring to?
Hi, I do not see this option – below is what I have Also attached is the screenshot from the client message.
***** I’d love to attach images but your no reply email is bouncing and there doesn’t seem to be an option to attach any file here…
Please use fox@s-plugins.com
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