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You are here: Home / Topics / Error Handling

[Resolved] Error Handling

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Home › Forums › Stripe Payments Plugin › Error Handling

Tagged: Error Handling

This topic contains 3 replies, has 2 voices, and was last updated by  Admin 2 years, 7 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • May 29, 2018 at 2:24 pm #963

    David
    Participant

    Whenever someone tries to purchase and transaction fails (declined by bank, etc) User receives a weird templated message that does not indicate that the transaction failed.

    Do you have any error handling at all that we can activate/configure for when transaction fail?
    Thanks
    David

    May 29, 2018 at 5:02 pm #964

    Admin
    Keymaster

    Hi David.

    You can configure the plugin to send you email whether there is a critical error during payment process. Go to Stripe Payments -> Settings, Email Settings tab, scroll to “Transaction Error Email Settings” section.

    What do you mean by “weird templated message”? Can you provide an example so I can understand what exactly you’re referring to?

    May 29, 2018 at 6:52 pm #965

    David
    Participant

    Hi, I do not see this option – below is what I have Also attached is the screenshot from the client message.

    ***** I’d love to attach images but your no reply email is bouncing and there doesn’t seem to be an option to attach any file here…

    May 29, 2018 at 9:05 pm #966

    Admin
    Keymaster

    Please use fox@s-plugins.com

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

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