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Which version of Custom fields addon are you using? If you temporarily deactivate that addon, does the coupon field show?
Check the following two items please:
1) Go to the coupons menu and make sure the “Enable Coupons” field is enabled.
2) Edit the product in question, then scroll to the section labelled “Coupon Settings”. Check if the coupon is disabled there.Hi, This might be coming from the Stripe API which our plugin is just outputting (if any error occurs during the API call, the plugin simply relays that error).
Please enable the following debug logging feature then do a test transaction:
Using the Debug Log to Solve Transaction Related Issues on a Site
It should have some clue as to where the transaction is stopping. If you share the log file data, I can check it for you.
Let me know if the following documentation is helpful:
Accept Stripe Payments Plugin Integration for Membership Payment
In summary, when you create/edit the subscription product, you will see a section called “Simple Membership Level” where you can connect the product to a membership level.
Hi, We don’t advertise this feature for the subscriptions addon.
Normally, to restrict content, you use a membership type plugin with this. You can check the membership plugin integration options it currently has on the following documentation:
Hi, At the moment we only have the following tax related options:
Can the following work for your situation to collect VAT?
I think you may have purchased it using a different email so it didn’t connect to this account. Let me send you an email to get some info and then I can sort it out by manually amending it. If you don’t receive an email from us, let me know.
Also, if you are having any kind of account related issue, you can always use our standard contact form to get in touch.
Thank you. Everything on that page from the outside looks fine to me. Let me check some additional details to see if there are any conflicts happening on this site. Can you please submit the following contact form to get in touch so I can get some additional setup details privately:
Hi Marie, It’s a good idea to double check the following Apple Pay instructions to make sure the setup is correct so I will put the link here:
If you go to the “Additional Payment Methods” tab in the settings menu, do you see any error or warning there? The domain is verified with apple pay using the “Autoapprove Domain” button?
Is the product in question a subscription product by any chance?
Please make sure the custom fields addon is updated to v2.0.7
The following addon lets you auto update and stay up to date with the addons:
This particular hook is triggered by a Stripe hook. It runs early on the loading process so this code needs to be put into a place that is visible much earlier. If you are putting the code into a file that is loading AFTER the hook is being triggered, then you will see the behavior that you are seeing. Not all hooks are triggered at the same time. Different hooks have different conditions. You may need to get help from a WordPress coder for this.
You should probably make a small custom plugin and put this custom code in that plugin so it is visible when that hook is triggered. It’s generally a good idea to put all your customization code into a separate plugin. Otherwise in the future if you switch your theme, you will lose all the customization.
We are not familiar with that particular plugin you mentioned but yes there are some plugins out there which can create a conflict. So the best option is to do the following test:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
Hi Matt, The custom fields addon needs to be upgraded to v2.0.7.
Please use the following add-on which will check fro updates and allow you to auto-update:
Alternatively, you can download the latest copy from the following page and you can upgrade it manually:
Hi, Enable the debug logging feature and try to do a test transaction. It will reveal clues as to what could be going wrong. That information will be very helpful:
Also, post the URL of the page containing the button so we can inspect it and see if there is any JavaScript or captcha error.
Did you enable captcha? If you did which one did you enable? Sometimes this type of issue happens from not having entered the correct captcha API keys.
