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If the “change currency” widget is never used, then it will use the main currency as the default one (in your case EUR if that is what you set in the General settings). However, once you use the “change currency” widget, it will remember the selection and keep showing that as the default. So it is likely you used The “Change currency” widget in your browser once so it is remembering your last selection.
Post a link to your product page so I can inspect it using a fresh browser that has never visited your site (so I can see what your new customers will experience).
Unfortunately it doesn’t work on the link. At the moment is work only exactly as it is shown on the screenshot on the following page:
It will show the currency options that you select in the multi currency addon’s settings menu. The multi currency works for standard/normal one-time payments also.
The issue you explained could be related to page caching. I have explained the caching issue below so you can check your site and server setup to see if there is any caching happening on the page containing the payment button/product:
The e-commerce functionality needs a dynamic page being shown to the visitors (so they are seeing the latest values/data of a product). A cached page simply shows a static cached page (our plugin doesn’t get a chance to apply the latest calculation and price to that page). When a cached page is being shown, the user is not actually being shown the updated price values of a product. That’s what causes the issue with e-commerce type setup because an e-commerce type site is not the same as a blog type site. Caching is normally fine with a Blog type site where there is no need to show updated content.
Exclude the pages (containing the payment buttons) from caching. Then try again to see if that helps.
Originally, we decided to not show the coupon code field for product with $0 amount. I think it will be better to just show the coupon code field all the time (if it is enabled). So I will check it out and apply an update to it.
I think you may have created a LIVE mode subscription plan then trying to test it using test mode. For subscription, you need to create new subscription plan for the mode that you want to use it in. Let me know if the following information is helpful:
Subscription plans cannot be interchanged between “live” and “test” modes.
If you have changed between “live” and “test” mode, then make sure to create a new subscription plan in the mode that you are currently using and then use that plan to create a new subscription product.If you created a subscription plan in “test” mode, then later just changing the mode in the settings won’t be enough. The subscription plan is created in your Stripe account which doesn’t change automatically. So a NEW subscription plan needs to be created in “live” mode and then use that plan in the product.
Which version of Custom fields addon are you using? If you temporarily deactivate that addon, does the coupon field show?
Check the following two items please:
1) Go to the coupons menu and make sure the “Enable Coupons” field is enabled.
2) Edit the product in question, then scroll to the section labelled “Coupon Settings”. Check if the coupon is disabled there.Hi, This might be coming from the Stripe API which our plugin is just outputting (if any error occurs during the API call, the plugin simply relays that error).
Please enable the following debug logging feature then do a test transaction:
Using the Debug Log to Solve Transaction Related Issues on a Site
It should have some clue as to where the transaction is stopping. If you share the log file data, I can check it for you.
Let me know if the following documentation is helpful:
Accept Stripe Payments Plugin Integration for Membership Payment
In summary, when you create/edit the subscription product, you will see a section called “Simple Membership Level” where you can connect the product to a membership level.
Hi, We don’t advertise this feature for the subscriptions addon.
Normally, to restrict content, you use a membership type plugin with this. You can check the membership plugin integration options it currently has on the following documentation:
Hi, At the moment we only have the following tax related options:
Can the following work for your situation to collect VAT?
I think you may have purchased it using a different email so it didn’t connect to this account. Let me send you an email to get some info and then I can sort it out by manually amending it. If you don’t receive an email from us, let me know.
Also, if you are having any kind of account related issue, you can always use our standard contact form to get in touch.
Thank you. Everything on that page from the outside looks fine to me. Let me check some additional details to see if there are any conflicts happening on this site. Can you please submit the following contact form to get in touch so I can get some additional setup details privately:
Hi Marie, It’s a good idea to double check the following Apple Pay instructions to make sure the setup is correct so I will put the link here:
If you go to the “Additional Payment Methods” tab in the settings menu, do you see any error or warning there? The domain is verified with apple pay using the “Autoapprove Domain” button?
Is the product in question a subscription product by any chance?
Please make sure the custom fields addon is updated to v2.0.7
The following addon lets you auto update and stay up to date with the addons:
