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You are here: Home / Topics / Cannot get the coupon code showing

[Support request] Cannot get the coupon code showing

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Home › Forums › Stripe Payments Plugin › Cannot get the coupon code showing

Tagged: coupon

  • This topic has 4 replies, 2 voices, and was last updated 3 weeks, 1 day ago by xinguowei.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • February 8, 2023 at 11:50 pm #4839
    xinguowei
    Participant

    Hi, I am trying to enable a coupon code in my stripe form, but for some reason the coupon code field is not showing. I am using custom fields add-on, wondering there is a conflict with that? any ideas to get it fixed?

    Thanks,

    February 9, 2023 at 6:51 am #4840
    Admin
    Keymaster

    Which version of Custom fields addon are you using? If you temporarily deactivate that addon, does the coupon field show?

    Check the following two items please:

    1) Go to the coupons menu and make sure the “Enable Coupons” field is enabled.
    2) Edit the product in question, then scroll to the section labelled “Coupon Settings”. Check if the coupon is disabled there.

    March 1, 2023 at 5:21 am #4851
    xinguowei
    Participant

    Sorry didn’t get to follow up on this one earlier. I found the root cause. In our product configuration, we set the one-time price of $0, and use variable group to control the price. Apparently that disabled the coupon code. If we put some price in the one-time price field, the coupon code will appear in the form. Seems like a bug to me. Thanks.

    March 2, 2023 at 12:53 am #4852
    Admin
    Keymaster

    Originally, we decided to not show the coupon code field for product with $0 amount. I think it will be better to just show the coupon code field all the time (if it is enabled). So I will check it out and apply an update to it.

    March 3, 2023 at 4:19 am #4853
    xinguowei
    Participant

    Thanks. That makes sense to me.

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Viewing 5 posts - 1 through 5 (of 5 total)
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