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We have also released a new vesrion of the plugin that will check (in the admin dashbarod) if all the required PHP modules are installed on your server. Please upgrade to the latest copy to see if there is any warning about any missing PHP modules for your site.
Thank you. We don’t spot any errors from our plugin there.
Can you please disable all plugins and enable only 2 plugins – Stripe Payments and Subscriptions? Then see if the error still there.
Maybe it can be a variable option that they can select when purchasing the product:
Alternatively, you can add a donation product on your “Thank You” page. So after any transaction, they see your donation offer:
Those 2 PHP warnings you can ignore. Those are from the Stripe’s library.
For error 500, some info is written in the server’s log file. That info will be critical in determining exactly what action the server is rejecting and causing this 500 error (when you activate the plugin). Can you please request your hosting provider to give you the details from that error log file? We can then try to understand which action it is complaining about.
Delete the plugins and the addons of this plugin (if you are using any). Then re-download it and activate them one by one. Do you still see the same issue after that?
When it crashes, what error do you see? It maybe a PHP version related issue.
Are you using any maintenance plugin (or a maintenance feature in another plugin)?
Please check the server’s error log to see what the exact issue is (in terms of what specific action the server is failing to process)
If you are using the product shortcode to embed the product on a page, you should be able to add the custom description in the product description section (that is what the customers will see first).
The best option is to add it to your main pricing. Then you can explain in the product description that the price includes the fee.
Thank you. The wording of the receipt probably needs to be re-worded to make it clear about the coupon application.
We will need to think about this and see what options Stripe offers. Some things are not possible with the Stripe’s subscription API.
It doesn’t send product data. You can specify the interest group on a per product basis. So when a user is added to the list, it will have the interest group applied to that subscriber (based on what you specified in the product in question). You can then segment subscribers based on that.
You can create 3 subscription plans (with any payment amount and duration) and make 3 products for it. Then you can put the 3 subscription buttons on your landing page. The customers will be able to pick the one they want and subscribe.
Thats actually how Stripe works by default. They always show the actual amount that will be charged after the trial. So even though they are not going to be charged anything today, they like to be transparent and show the user what they are agreeing to pay (after the trial is finished). If you subscribe to the plan, you will see that it won’t charge you anything until the trial period is finished. We will investigate this more to see if Stripe offers an option to customize the amount text in their checkout popup window.
If you enable the billing address collection option then Stripe will collect the customer’s name during the checkout. It will pass that info to the plugin after payment and the MailChimp addon will add those (the first name and last name) to your list. It will add the firstname to to the “FNAME” and lastname to the “LNAME” merge variables.
Looks like it is conflicting with something. Please check your server log to see if there is any errors being generated (the details from that log file will be very useful).
Also, do a plugin conflict test:
1) Temporarily deactivate ALL the plugins except the simple membership plugin.
2) Temporarily deactivate ALL addons/extensions also (if you are using any).
3) Test to see if the plugin behaves how it is suppose to.
