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Please share a link to the page where we can go and inspect it. I would like to make sure there is not a CSS conflict on the site that is making the input fields of the customers fields smaller than normal.
Just sharing the documentation for it:
Collecting the Name and Address of a Customer During Checkout
Hi.
Subscription invoices are automatically handled by Stripe, while one-off payment invoices need explicit creation and handling via Stipe API. E.g. a new layer of code should be written to implement this functionality.
I have added this request into our inner system for discussions with the team.
We have also released a new vesrion of the plugin that will check (in the admin dashbarod) if all the required PHP modules are installed on your server. Please upgrade to the latest copy to see if there is any warning about any missing PHP modules for your site.
Thank you. We don’t spot any errors from our plugin there.
Can you please disable all plugins and enable only 2 plugins – Stripe Payments and Subscriptions? Then see if the error still there.
Maybe it can be a variable option that they can select when purchasing the product:
Alternatively, you can add a donation product on your “Thank You” page. So after any transaction, they see your donation offer:
Those 2 PHP warnings you can ignore. Those are from the Stripe’s library.
For error 500, some info is written in the server’s log file. That info will be critical in determining exactly what action the server is rejecting and causing this 500 error (when you activate the plugin). Can you please request your hosting provider to give you the details from that error log file? We can then try to understand which action it is complaining about.
Delete the plugins and the addons of this plugin (if you are using any). Then re-download it and activate them one by one. Do you still see the same issue after that?
When it crashes, what error do you see? It maybe a PHP version related issue.
Are you using any maintenance plugin (or a maintenance feature in another plugin)?
Please check the server’s error log to see what the exact issue is (in terms of what specific action the server is failing to process)
If you are using the product shortcode to embed the product on a page, you should be able to add the custom description in the product description section (that is what the customers will see first).
The best option is to add it to your main pricing. Then you can explain in the product description that the price includes the fee.
Thank you. The wording of the receipt probably needs to be re-worded to make it clear about the coupon application.
We will need to think about this and see what options Stripe offers. Some things are not possible with the Stripe’s subscription API.
