Home › Forums › Stripe Payments Plugin › Free Trial Period Forcing Customers To Pay Upfront
Tagged: free trial, problem, stripe payment addon bundle, Subscription
- This topic has 12 replies, 3 voices, and was last updated 5 years, 7 months ago by alexanderfoxc.
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February 28, 2019 at 10:02 pm #1878JaredLevParticipant
Dear Stripe,
I’ve purchased the Stripe Payments Addon Plan Bundle because I’d like to add subscription plans to my coaching business.
Specifically, I’d like the subscription plan to have a 7 day free trial period.
Everything is fine and works great until the customer clicks the landing page button. I am able to customize the landing page button, but I am NOT able to customize the button on the customer payment form.
I’ve uploaded an image on my website for more info:
weightlossenlightenment.com/wp-content/uploads/2019/02/wrong-button.jpg
As you can see, the button is telling people to purchase “19.98”. Even in the email receipts which I am testing, the emails say this person is being charged $19.98. I’ve switched off test mode and tried live mode, but the button is still the same.
As far as I can tell, the problem is there is no option for Trial Period Billing. While there is a setting “Trial Period (Optional)” this setting does not pause billing.
I’ve done google searches for this problem and it seems like other people have had this problem on different plugin providers. For example, I’ve uploaded another image:
weightlossenlightenment.com/wp-content/uploads/2019/02/Untitled.jpg
Or, you can go to this webpage:
simple-membership-plugin.com/forums/topic/stripe-subscription-button-not-recognizing-trial-period/
These other plugin providers provide an option for “Trial Billing Amount”. There is no such option, as far as I can see, on this stripe plugin.
March 1, 2019 at 3:18 am #1879AdminKeymasterThats actually how Stripe works by default. They always show the actual amount that will be charged after the trial. So even though they are not going to be charged anything today, they like to be transparent and show the user what they are agreeing to pay (after the trial is finished). If you subscribe to the plan, you will see that it won’t charge you anything until the trial period is finished. We will investigate this more to see if Stripe offers an option to customize the amount text in their checkout popup window.
March 1, 2019 at 11:19 am #1880alexanderfoxcParticipantHi Jared and thank you for bringing this up.
The whole idea to display the amount is to notify your customers which amount is going to be charged when trial period ends (it DOES NOT charge the customer during the trial period itself like you stated). But this could be misleading indeed as checkout results and receipt email shows that the amount was actually paid.
We will see what can be done make it less confusing.
March 1, 2019 at 4:52 pm #1881alexanderfoxcParticipantWe have made changes to how trial subscriptions are handled.
Now “Start Free Trial” will be displayed on payment button in Stripe pop-up. Also checkout result will show amount as 0.
In order to test that, you need to install testing version of the core plugin: https://s-plugins.com/testing-version/
Also update Subscriptions addon to the latest version (1.4.5) via WP Dashboard -> Updates.
And then make a purchase of your subscription product with trial in test mode.
March 5, 2019 at 10:32 pm #1888JaredLevParticipantHey thank you for the quick response!
I’ve gone ahead and deleted the original stripe payment plugin and updated all wordpress plugins.
Unfortunately, the payment button (in the popup) is still the same and shows “Pay $19.98” despite being a trial session.
Also, the receipt still shows payment.
I have tried coupon code, and for coupon code the receipt shows $0 payment, however for using a 100% coupon code the pop-up button still shows “Pay $19.98”
March 6, 2019 at 8:32 am #1891alexanderfoxcParticipantJared, you need to install testing version from here in order to test this functionality: https://s-plugins.com/testing-version/
March 6, 2019 at 10:27 pm #1895JaredLevParticipantHey Alexander, thanks for getting back to me.
Yesterday when I replied I had already tested using the test-version. I tried again today, yet still didn’t work.
I deleted the origin stripe payment plugin yesterday, and downloaded the test one. I tried again today to make sure I somehow didn’t upload the original stripe payment plugin.
Button still says payment
March 7, 2019 at 9:08 am #1898alexanderfoxcParticipantJust to make sure:
1. You’re using test version of the plugin (that seems to be correct).
2. You’re using latest version of Subscriptions addon (1.4.5 at the moment).
3. You have created a plan with trial period (e.g. Trial Period is not zero).
4. You assigned this plan to your payment button.I’ve did exactly the same on my test site and here’s what is shows: desertfox.top/miniserv/cleanwp/asp-products/subs-with-trial/
March 7, 2019 at 2:52 pm #1899JaredLevParticipantAh!
Okay, figured out the problem, but discovered another problem, I think!
I am on Stripe Payment Addon Bundle 1.4.4, not 1.4.5.
However, WordPress says I have no updates. I’ve put a pic here showing how my WordPress site is saying Stripe Payment Plugin is up to date, but also, the payment plugin version is 1.4.4. I have updated the WordPress site fully too and it says all my plugins are up to date.
weightlossenlightenment.com/wp-content/uploads/2019/03/Stripe.jpgMarch 11, 2019 at 9:12 pm #1910JaredLevParticipantHey Alexander,
Figured out the problem –
The second step above you said:
2. You’re using latest version of Subscriptions addon (1.4.5 at the moment).My version is 1.4.4.
However, there’s no updates available! (see previous reply for where I show pic of no wordpress updates + wordpress saying stripe is fully updated)
Any thoughts here? Thanks in advance – I appreciate the great customer support so far!
March 13, 2019 at 9:04 am #1912alexanderfoxcParticipantHi Jared.
Please try to check for updates now from WP Dashboard, Subscriptions addon version 1.4.5 should be available now. The reason why it wasn’t available is because we were testing it against new WP version 5.1.1, therefore it wasn’t publicly released yet that time. Apologies for the inconvenience.
March 13, 2019 at 9:08 pm #1913JaredLevParticipantIt works!!!!!
Thanks so much, I really appreciate it!!!!
March 14, 2019 at 10:16 am #1916alexanderfoxcParticipantThank you for bringing this up and testing it.
Full version with these changes will be released shortly, so just update it via standard WP means when prompted.
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