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September 18, 2020 at 1:42 am in reply to: Browser limitations for Additional Payment Methods & multi-currency not working #3295
Admin
KeymasterLets see if we can show the currently set currency in the drop-down (instead of showing default).
Is your theme applying different CSS style for PC and mobile? Do the following theme test to make sure we know if that style difference is coming from the the theme or not:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
Admin
KeymasterThe following addon has the option for this:
Looks like you already have that addon. Are you checking the product configuration interface where you can configure product specific email?
See the steps outlined in the above mentioned URL and let me know how you go.
September 17, 2020 at 1:48 am in reply to: Browser limitations for Additional Payment Methods & multi-currency not working #3285Admin
KeymasterI have updated the following documentation to make it more clear that Apple only allows Apple Pay from their Safari browser:
Admin
KeymasterLooks like your contact went to the spam box. I just retrieved it and replied to the email.
Admin
KeymasterDo you mean the payment popup window? The window where the customer’s enter the credit card info?
Admin
KeymasterThis is something that will require a custom job. Can you add a message in your product description that says to select a week day? You can make that message bold so it is easily visible to the customer.
Admin
KeymasterNo. This is something that will need to be handled as a custom job.
You should be able to use the “asp_stripe_payment_completed” action hook to create your own callback that you need to send back to the site:
September 8, 2020 at 3:41 am in reply to: Minimum Subscription Recurring Payments before option to cancel #3209Admin
KeymasterThat’s not something stripe offers at the moment as far as I know.
Admin
KeymasterThe published orders are “complete” proper orders that you need to look at. The rest are most likely “incomplete” orders from testing. You can show these by checking the following option from the “Advanced Settings” tab:
Show Incomplete Orders
August 30, 2020 at 1:12 am in reply to: Subscriptions were supposed to stop after 3 payments and didn't stop #3201Admin
KeymasterYeah that’s fine. Reply back to this thread when you are ready.
August 29, 2020 at 12:10 am in reply to: Subscriptions were supposed to stop after 3 payments and didn't stop #3190Admin
KeymasterThat is good. It means that our plugin is now receiving the webhook correctly. The following error usually means that you have mixed up the “test mode” and “live mode” for subscription plan.
FAILURE: Subscription not found. Aborting.
Stripe doesn’t allow the subscription plans to be interchangeable between live and test mode (not like how the one time payment transaction works). So make sure that your subscription plan was created for SAME mode that you are using for the payment. For example: if you are doing test mode transactions, then make sure the subscription plan was created in “test mode”. Edit the subscription plan and check which mode you created your subscription plan. Then make sure it matches with the mode you set in the settings.
Admin
KeymasterDon’t mix the test mode and live mode. Specially when you have subscriptions since Stripe doesn’t allow the subscription plans to be interchangeable between live mode and test mode. Mixing them up will cause too much hassle.
Once you have done a test transaction with one product and it works, it means all your API and connection setup is correct and the plugin is ready go. ALL the products you create will work fine in terms of the transaction.
Since you have live subscriptions, you need to set the settings to “Live Mode”, otherwise it won’t work.
Admin
KeymasterThe following documentation has details on what customization is available for the thank you page message and how to do it:
Customize the Thank You Page URL and Message of the Stripe Payments Plugin
August 27, 2020 at 5:34 am in reply to: Subscriptions were supposed to stop after 3 payments and didn't stop #3182Admin
KeymasterThe webhook is not reaching our plugin. So something somewhere is blocking that hook so our plugin is not getting any data from Stripe (after a transaction).
Please ask you hosting if they know anything about this (or have seem something similar on any other sites on their hosting). Also, do you have any blocks in your .htaccess file? Sometimes a firewall plugin will put rules there to block incoming requests.
The log file should be updating instantly. If it is not updating instantly, then there is caching happening (you are seeing a cached version of the log file).
August 25, 2020 at 1:02 am in reply to: Disable "Select currency" dropdown option during checkout #3175Admin
KeymasterWhen you create the subscription plan, keep the following checkbox “unchecked”:
Make currency variable
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