HELP! Invalid Security Token Message

[mkwescott@gmail.comParticipant]

Hi all, I am not techy at all, so need some help in simple terms. I had one successful sale using the Strip Plugin and then someone contacted me and said they got a message that said “invalid security token” and were not able to complete their sale. What is this and how do I fix it?
I obviously need to have this fixed as soon as possible to avoid a loss of sales. Any help would be so greatly appreciated! Thank you!

[alexanderfoxcKeymaster]

Hi.

As a quick solution (and not much of a proper though), you can disable Security Token check on plugin settings page: Stripe Payments -> Settings, Advanced Settings tab, look for “Disable Security Token Check” option at the bottom of the page. Enable it, then save settings. Make sure to clear your caching plugin cache if you use any.

Now it would be good to figure out WHY it’s happening. Can you provide URL to your website? If you don’t want to do this publicly, please get in touch with us via contact form.

[mkwescott@gmail.comParticipant]

Thank you, that seemed to do the trick for now! I don’t even know how to clear my cache…that’s how not-techy I am. sigh…
I did get in touch with two questions via the contact form and nobody has responded to me. My website is [edited]
Thanks again for the reply!

• This reply was modified 1 week, 1 day ago by  alexanderfoxc. Reason: Removed website URL

[alexanderfoxcKeymaster]

Thank you for your website URL.

Looks like you’re using SG Optimizer plugin which seems to be conflicting with our plugin. There were several similar reports lately and we’re still investigating this.

To clear its cache, you need to press the Purge SG Cache button in your top admin bar.

[AdminKeymaster]

Looks like your contact went to the spam box. I just retrieved it and replied to the email.

[Author]

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