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Yes, we have a github repository for the plugin. You can create a pull request here:
Well, the billing_address tag has more than just the name, and it isn’t really parseable.
It’s easy enough to create a payer_name attribute that is set from stripeBillingName or if that isn’t present, stripeEmailAddress. I did that in my site. Is there a github or something else for this? I’d be happy to submit a formal patch.
Stripe doesn’t collect the customer name for normal checkout. It is only collected with the address field (if you enable address collection). This name value is not present at all on transactions without address field collection. So we didn’t create a tag for it.
You can get the name with the address field if you use the address merge tag. For example: {billing_address}
Maybe we can add a merge tag for “customer name” which will only work when the address field collection is enabled. Will that work for you?
Thank you. The following should be helpful also:
Thank you – I can confirm the debug log is as expected. Great support!
For reference by other users…
I am continuing my investigation by confirming delivery of the messages through my website’s email system. I understand that this can sometimes be the problem totally unrelated to this great plugin.[05/10/2018 8:15 AM] - Payment processing started. [05/10/2018 8:15 AM] - Triggering hook for addons to process posted data if needed. [05/10/2018 8:15 AM] - Checking received data. [05/10/2018 8:15 AM] - Got product ID: 6387. Trying to get info from database. [05/10/2018 8:15 AM] - Got required product info from database. [05/10/2018 8:15 AM] - Getting API keys and trying to create a charge. [05/10/2018 8:15 AM] - Firing pre-payment hook. [05/10/2018 8:15 AM] - Processing payment. [05/10/2018 8:15 AM] - Firing post-payment hooks. [05/10/2018 8:15 AM] - Notification email sent to buyer: [email protected], From email address used: Example <[email protected]> [05/10/2018 8:15 AM] - Notification email sent to seller: [email protected], From email address used: Example <[email protected]> [05/10/2018 8:15 AM] - Payment has been processed successfully.
Everything looks good there. I have added an extra debug message in the plugin that will output a message right after the plugin executes the email sending code.
Please upgrade the plugin to the new release (v1.8.7) then do one more test. Do you see the following message in the log file after that?
Notification email sent to ....No issues in the log…
[05/09/2018 2:57 PM] – Payment processing started.
[05/09/2018 2:57 PM] – Triggering hook for addons to process posted data if needed.
[05/09/2018 2:57 PM] – Checking received data.
[05/09/2018 2:57 PM] – Got product ID: 6387. Trying to get info from database.
[05/09/2018 2:57 PM] – Got required product info from database.
[05/09/2018 2:57 PM] – Getting API keys and trying to create a charge.
[05/09/2018 2:57 PM] – Firing pre-payment hook.
[05/09/2018 2:57 PM] – Processing payment.
[05/09/2018 2:57 PM] – Firing post-payment hooks.
[05/09/2018 2:57 PM] – Payment has been processed successfully.Enable the debug option in the plugin’s settings then do a transaction. Do you see everything to be executing successfully in the debug log?
This has been added to the plugin. Please upgrade to the latest version and you will see an option for it in the product configuration interface.
We have just released a new version of the plugin. Please upgrade it and let me know how it goes after that.
I”m having a similar problem, but intermittently:
Following error occured during payment processing:
Invalid Stripe Token
Debug data:
{“stripeAmount”:”400.00″,”stripeCustomFieldName”:”Rules”,”stripeCustomField”:”on”,”stripeProductId”:”153″,”stripeToken”:””,”stripeTokenType”:””,”stripeEmail”:””,”stripeButtonKey”:”4326cab52bb265b040e8e921670b3a47″,”stripeItemPrice”:”0″,”stripeTax”:”0″,”stripeShipping”:”0″,”stripeItemCost”:”0″,”asp_action”:”process_ipn”,”item_name”:”Donate to the Campaign”,”item_quantity”:”1″,”currency_code”:”USD”,”item_url”:””,”thankyou_page_url”:””,”charge_description”:””,”_wpnonce”:”2682115951″,”_wp_http_referer”:”\/donate\/”}The user reported
“I just attempted to contribute on our web site. It thanked me, but never asked for my name or credit card information.”I’m using the WordPress Twenty Seventeen Theme. My shortcode is
[asp_product id=”153″]I’ve checked the box for Disable Buttons Before Javascript Loads.
This happened before when a was using IE 11, checking the box didn’t help him, either. (I asked him to try again and the credit card payment box didn’t appear). It worked for him on Chrome.
Thanks.
Greg
Can you copy and paste the shortcode that you are using so I can see if there is any mistake there?
Also, can you do a quick test by switching the theme to the default WordPress theme and seeing if the button behaves differently?
