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Thank you. The following should be helpful also:
Thank you – I can confirm the debug log is as expected. Great support!
For reference by other users…
I am continuing my investigation by confirming delivery of the messages through my website’s email system. I understand that this can sometimes be the problem totally unrelated to this great plugin.[05/10/2018 8:15 AM] - Payment processing started. [05/10/2018 8:15 AM] - Triggering hook for addons to process posted data if needed. [05/10/2018 8:15 AM] - Checking received data. [05/10/2018 8:15 AM] - Got product ID: 6387. Trying to get info from database. [05/10/2018 8:15 AM] - Got required product info from database. [05/10/2018 8:15 AM] - Getting API keys and trying to create a charge. [05/10/2018 8:15 AM] - Firing pre-payment hook. [05/10/2018 8:15 AM] - Processing payment. [05/10/2018 8:15 AM] - Firing post-payment hooks. [05/10/2018 8:15 AM] - Notification email sent to buyer: [email protected], From email address used: Example <[email protected]> [05/10/2018 8:15 AM] - Notification email sent to seller: [email protected], From email address used: Example <[email protected]> [05/10/2018 8:15 AM] - Payment has been processed successfully.
Everything looks good there. I have added an extra debug message in the plugin that will output a message right after the plugin executes the email sending code.
Please upgrade the plugin to the new release (v1.8.7) then do one more test. Do you see the following message in the log file after that?
Notification email sent to ....No issues in the log…
[05/09/2018 2:57 PM] – Payment processing started.
[05/09/2018 2:57 PM] – Triggering hook for addons to process posted data if needed.
[05/09/2018 2:57 PM] – Checking received data.
[05/09/2018 2:57 PM] – Got product ID: 6387. Trying to get info from database.
[05/09/2018 2:57 PM] – Got required product info from database.
[05/09/2018 2:57 PM] – Getting API keys and trying to create a charge.
[05/09/2018 2:57 PM] – Firing pre-payment hook.
[05/09/2018 2:57 PM] – Processing payment.
[05/09/2018 2:57 PM] – Firing post-payment hooks.
[05/09/2018 2:57 PM] – Payment has been processed successfully.Enable the debug option in the plugin’s settings then do a transaction. Do you see everything to be executing successfully in the debug log?
This has been added to the plugin. Please upgrade to the latest version and you will see an option for it in the product configuration interface.
We have just released a new version of the plugin. Please upgrade it and let me know how it goes after that.
I”m having a similar problem, but intermittently:
Following error occured during payment processing:
Invalid Stripe Token
Debug data:
{“stripeAmount”:”400.00″,”stripeCustomFieldName”:”Rules”,”stripeCustomField”:”on”,”stripeProductId”:”153″,”stripeToken”:””,”stripeTokenType”:””,”stripeEmail”:””,”stripeButtonKey”:”4326cab52bb265b040e8e921670b3a47″,”stripeItemPrice”:”0″,”stripeTax”:”0″,”stripeShipping”:”0″,”stripeItemCost”:”0″,”asp_action”:”process_ipn”,”item_name”:”Donate to the Campaign”,”item_quantity”:”1″,”currency_code”:”USD”,”item_url”:””,”thankyou_page_url”:””,”charge_description”:””,”_wpnonce”:”2682115951″,”_wp_http_referer”:”\/donate\/”}The user reported
“I just attempted to contribute on our web site. It thanked me, but never asked for my name or credit card information.”I’m using the WordPress Twenty Seventeen Theme. My shortcode is
[asp_product id=”153″]I’ve checked the box for Disable Buttons Before Javascript Loads.
This happened before when a was using IE 11, checking the box didn’t help him, either. (I asked him to try again and the credit card payment box didn’t appear). It worked for him on Chrome.
Thanks.
Greg
Can you copy and paste the shortcode that you are using so I can see if there is any mistake there?
Also, can you do a quick test by switching the theme to the default WordPress theme and seeing if the button behaves differently?
If the nonce value goes stale (old value that is cached) then you see this error. Exclude the page containing the Stripe payment button (so the nonce value is always fresh).
Let me know how you go after that.
Please try the following. Go to the following interface of the plugin:
Stripe Payments -> Settings -> Advanced SettingsLook for the following checkbox in the “Additional Settings” section there:
Disable Buttons Before Javascript Loads
Check that option and save it.
Does it work better after that?
Hi, Stripe uses AVS for street address and zip code matching. If selected, Strip will decline the card for no match. This prevents use from a stolen card as the address is probably unknown even when a thief has the card in his or her possession. I see on your plugin I can request to collect the addresses. I take it this is for my benefit for mailing latter but I do not see that the plugin is utilizing Strip’s AVS. Does your plugin use Stripe AVS when collecting addresses? If not, please allow this function. Thank you.
