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Admin 2 years, 5 months ago.
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So the plugin works great in test mode but once I switch to Live it no longer seems to send emails.
Email to seller and error email options are checked.
Enable the debug option in the plugin’s settings then do a transaction. Do you see everything to be executing successfully in the debug log?
No issues in the log…
[05/09/2018 2:57 PM] – Payment processing started.
[05/09/2018 2:57 PM] – Triggering hook for addons to process posted data if needed.
[05/09/2018 2:57 PM] – Checking received data.
[05/09/2018 2:57 PM] – Got product ID: 6387. Trying to get info from database.
[05/09/2018 2:57 PM] – Got required product info from database.
[05/09/2018 2:57 PM] – Getting API keys and trying to create a charge.
[05/09/2018 2:57 PM] – Firing pre-payment hook.
[05/09/2018 2:57 PM] – Processing payment.
[05/09/2018 2:57 PM] – Firing post-payment hooks.
[05/09/2018 2:57 PM] – Payment has been processed successfully.Everything looks good there. I have added an extra debug message in the plugin that will output a message right after the plugin executes the email sending code.
Please upgrade the plugin to the new release (v1.8.7) then do one more test. Do you see the following message in the log file after that?
Notification email sent to ....Thank you – I can confirm the debug log is as expected. Great support!
For reference by other users…
I am continuing my investigation by confirming delivery of the messages through my website’s email system. I understand that this can sometimes be the problem totally unrelated to this great plugin.[05/10/2018 8:15 AM] - Payment processing started. [05/10/2018 8:15 AM] - Triggering hook for addons to process posted data if needed. [05/10/2018 8:15 AM] - Checking received data. [05/10/2018 8:15 AM] - Got product ID: 6387. Trying to get info from database. [05/10/2018 8:15 AM] - Got required product info from database. [05/10/2018 8:15 AM] - Getting API keys and trying to create a charge. [05/10/2018 8:15 AM] - Firing pre-payment hook. [05/10/2018 8:15 AM] - Processing payment. [05/10/2018 8:15 AM] - Firing post-payment hooks. [05/10/2018 8:15 AM] - Notification email sent to buyer: mail@example.com, From email address used: Example <mail@example.com> [05/10/2018 8:15 AM] - Notification email sent to seller: mail@example.com, From email address used: Example <mail@example.com> [05/10/2018 8:15 AM] - Payment has been processed successfully.
Thank you. The following should be helpful also:
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