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You are here: Home / Topics / Emails send in Test mode but not Live

[Resolved] Emails send in Test mode but not Live

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Home › Forums › Stripe Payments Plugin › Emails send in Test mode but not Live

This topic contains 5 replies, has 2 voices, and was last updated by  Admin 2 years, 8 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 9, 2018 at 2:30 pm #772

    vandewnj
    Participant

    So the plugin works great in test mode but once I switch to Live it no longer seems to send emails.

    Email to seller and error email options are checked.

    May 9, 2018 at 2:36 pm #774

    Admin
    Keymaster

    Enable the debug option in the plugin’s settings then do a transaction. Do you see everything to be executing successfully in the debug log?

    May 9, 2018 at 3:05 pm #775

    vandewnj
    Participant

    No issues in the log…

    [05/09/2018 2:57 PM] – Payment processing started.
    [05/09/2018 2:57 PM] – Triggering hook for addons to process posted data if needed.
    [05/09/2018 2:57 PM] – Checking received data.
    [05/09/2018 2:57 PM] – Got product ID: 6387. Trying to get info from database.
    [05/09/2018 2:57 PM] – Got required product info from database.
    [05/09/2018 2:57 PM] – Getting API keys and trying to create a charge.
    [05/09/2018 2:57 PM] – Firing pre-payment hook.
    [05/09/2018 2:57 PM] – Processing payment.
    [05/09/2018 2:57 PM] – Firing post-payment hooks.
    [05/09/2018 2:57 PM] – Payment has been processed successfully.

    May 10, 2018 at 7:55 am #811

    Admin
    Keymaster

    Everything looks good there. I have added an extra debug message in the plugin that will output a message right after the plugin executes the email sending code.

    Please upgrade the plugin to the new release (v1.8.7) then do one more test. Do you see the following message in the log file after that?

    
    Notification email sent to ....
    
    May 10, 2018 at 8:25 am #812

    vandewnj
    Participant

    Thank you – I can confirm the debug log is as expected. Great support!

    For reference by other users…
    I am continuing my investigation by confirming delivery of the messages through my website’s email system. I understand that this can sometimes be the problem totally unrelated to this great plugin.

    [05/10/2018 8:15 AM] - Payment processing started.
    [05/10/2018 8:15 AM] - Triggering hook for addons to process posted data if needed.
    [05/10/2018 8:15 AM] - Checking received data.
    [05/10/2018 8:15 AM] - Got product ID: 6387. Trying to get info from database.
    [05/10/2018 8:15 AM] - Got required product info from database.
    [05/10/2018 8:15 AM] - Getting API keys and trying to create a charge.
    [05/10/2018 8:15 AM] - Firing pre-payment hook.
    [05/10/2018 8:15 AM] - Processing payment.
    [05/10/2018 8:15 AM] - Firing post-payment hooks.
    [05/10/2018 8:15 AM] - Notification email sent to buyer: mail@example.com, From email address used: Example <mail@example.com>
    [05/10/2018 8:15 AM] - Notification email sent to seller: mail@example.com, From email address used: Example <mail@example.com>
    [05/10/2018 8:15 AM] - Payment has been processed successfully.
    May 11, 2018 at 7:54 am #819

    Admin
    Keymaster

    Thank you. The following should be helpful also:

    Solution for Email Sending Issue/Failure on Your Site

  • Author
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Viewing 6 posts - 1 through 6 (of 6 total)

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