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I have fixed your user account profile so you can log in and the status will be shown as “active”.
I am not seeing a payment for the “Addition Fields plugin” addon from your account. Did you purchase that addon? If there is any double transactions, we will of-course sort it out and issue refund.
Yes. You can enter live and test API keys all in the plugin right now. Then later when you want to go live, just configure the webhooks and create new subscription plans in live mode. It is very important to create new subscription plans in live mode (after you have enabled live mode). Stripe doesn’t let you use test mode subscription plans for live transactions.
On the same day each month relative to the date the subscription was purchased. Different users your purchase your subscription at different times. The subscription billing interval for them starts when they make the transaction.
We are also adding an option to insert custom CSS tweaks for the payment popup window. You will be able to use that option in a future release (hopefully in a week or so).
That can’t be done. If you enable the “Show Order Total On Payment Popup” checkbox in the product edit configuration, then it will show a nice breakdown of the price (based on the selection). It makes it very clear as to what the pricing is and how much is going to be charged based on the variation selection. I would recommend you try that and see if you get any complaints from customers. We designed this after a lot of thinking and observing what the industry standard is. Also, we take into account what will cover most of the user’s use case scenario. So it is worth for you to give that option a try. If it doesn’t work then maybe you have to get a different solution.
No. The subscription starts from the day the customer does the checkout. Then Stripe will charge it based on the settings you have configured for that subscription. So if you have created a $20 subscription on a 30 day “Billing Interval”, that amount will be charged every 30 days.
Hi, sorry at the moment the payment popup customization is not possible. You can insert a logo or an icon in the payment popup by specifying a thumbnail image for the product. It should show up similar to the demo shown in the following video:
Did you recently installed SSL certificate? If you did, you just have to go through the settings fields and update the saved URLs to the “HTTPS” url.
That looks fine to me. The 2nd entry is the main charge. You can ignore that other entry. Do you see any issue with the actual money amount not adding up to your Stripe account?
That looks to be a test mode transaction. Do a test in Live Mode so you can get a clear picture of if everything is setup correctly. Set everything to live mode then create a new subscription plan in the plugin. Do a transaction with that and see how that goes. You can issue a refund on it after the transaction is done.
The webhook is mainly used for our plugin to receive a notification of the charge from Stripe. Once a subscription is created in your Stripe account, the charge will work fine even without the webhook. So you don’t have to be scared that you will miss a payment or anything.
The notice you are getting usually happens when the URL of the webhook has changed or there is redirect in place. Have you added any 301 redirect to your site (via a plugin or via the htaccess file)? If you go to your Stripe account and check the webhook URL value (in live mode), what value do you see? If you enter that in the browser’s address bar, does it get auto-redirected?
Alos, you can delete the existing webhook URLs in your Stripe account then re-create them using the addon to make sure there is no old URLs that is no longer needed is creating this notice.
This is a little bit weird. Did you do some Sandbox testing by any chance?
Are all the Stripe plugins and addons updated to the latest?
Lets enable the debug logging so we can see what exactly it is doing.
Using the Debug Log to Solve Transaction Related Issues on a Site
After every transaction, can you please check the log file and match the orders in the orders menu to make sure all matches? If you find one is not going to the orders menu, please let us know so we can read the log file and see what is going on.
This is not something we offer (this is not an advertized feature). The custom field data is available in the orders menu. You can also add it to the seller notification email.
