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We have replied to your contact form submission regarding this topic. Let us know if you don’t receive it.
We might be able to add something in our exporting addon for this. Since this is not an advertised feature or our plugin, we don’t have any ready-made solution right now. You can reach out to us using our contact form so we can discuss possible solutions.
It’s best to export transaction data directly from your Stripe account, as it contains more detailed information than the plugin. You can export all the payments/orders from your Stripe account dashboard. Go to the “Payments” menu in your Stripe account, and then use the “export” option there. You can export all the orders related data using this function.
Great suggestion! I’ve added this to the plugin, and it will be included in the next release. In the meantime, you can download an updated version from the following page.
All paid addons include 1 year of support and updates. After the first year, the addon will still function in most cases, but updates will no longer be available unless renewed. This information is clearly stated on the addon’s landing page, just above the purchase button. The one-time purchase provides the addon along with support and updates for 1 year.
If you believe we mentioned updates beyond the initial year, could you please provide a screenshot showing this? You can also use our contact form to send the screenshot via email if that’s more convenient.
If you find that a paid addon no longer offers enough value to renew for updates, renewal is optional. The addon will continue to function unless it becomes incompatible with future versions of WordPress, PHP, etc. You can also delete the addon if it’s no longer needed. The free plugin will continue to work as usual.
Could you please share the URL of the page containing the subscription link so I can review it?
Additionally, it seems that our emails might not be reaching your server, possibly due to full inbox or restrictions. To ensure smoother communication, you can reach out to us using an alternative email provider like Gmail, Yahoo, or Hotmail.
Hi, We gave the following reply to your email but didn’t receive anything back from you so I will add the info here:
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It is possible that the update checker did not get updated (this can
occur if there was a lapse in the renewal). Please follow these steps:1) Delete the currently installed version of the update checker addon.
2) Download a fresh copy from our site:
3) Upload and activate the new version, then enter the license key.
We have received your contact form submission so we will take care of it and get back to you via email.
Just adding an update here for future reference:
The issue was related to the date and time format settings in WordPress General Settings. The date and time format values were found to be empty. Once these values were updated, the issue was resolved.
Hi, There might be a conflict with a plugin that is creating an issue with the date function. Can you do the following test please:
Test for Plugin and Theme Conflict Before Posting an Issue or a Bug
