Webhooks returning empty errors after last update

[dreadpirateParticipant]

Hi,

Firstly – great addition to the stripe payments plugin. Really useful.

I have been having no issues with this plugin whatsoever until after the last update, when I started getting emails from Stripe to say that the webhook endpoints are failing. It is the Subscriptions add on which had been upgraded, and the day after, I started getting the emails from Stripe dashboard about it failing. (The main plugin seems to still work well, so just seems to be the subscription add on.)

I have gone through Stripe’s documentation and yours, and it all seems to be setup correctly as far as I can see. Has anyone else had this problem?

The webhook is here: cattsireland.com/?asp_hook=live

Thanks,
Joe

[alexanderfoxcKeymaster]

Hi Joe.

This usually happens if you have configured one of the hooks (either Live or Test) using wrong mode on your Stripe Dashboard. Go here https://dashboard.stripe.com/account/webhooks and click this thingy to switch data view from Test to Live mode and vice versa:

Then ensure your have Live URL set in Live mode (e.g. https://www.example.com/?asp_hook=live) and Test hook URL set in Test mode (https://www.example.com/?asp_hook=test).

[dreadpirateParticipant]

Hi,

Nothing has been changed on Stripe dashboard or on website since it was working perfect. Only change was the plugin update. I have checked the stripe dashboard and website and they are configured correctly (as above) already.

Is there any other explanation you think? I have done dilligence checks already before opening the ticket in case there was something misconfigured on my side.

Thanks
Joe

[alexanderfoxcKeymaster]

This is actually strange.

Can you hit me via this form https://s-plugins.com/contact-us/ with WP Admin details of your website? It needs to have a closer look.

[Author]

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