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You are here: Home / Topics / Webhooks returning empty errors after last update

[Resolved] Webhooks returning empty errors after last update

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Home › Forums › Stripe Payments Plugin › Webhooks returning empty errors after last update

This topic contains 3 replies, has 2 voices, and was last updated by  alexanderfoxc 2 years, 6 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • October 5, 2018 at 3:55 pm #1533

    dreadpirate
    Participant

    Hi,

    Firstly – great addition to the stripe payments plugin. Really useful.

    I have been having no issues with this plugin whatsoever until after the last update, when I started getting emails from Stripe to say that the webhook endpoints are failing. It is the Subscriptions add on which had been upgraded, and the day after, I started getting the emails from Stripe dashboard about it failing. (The main plugin seems to still work well, so just seems to be the subscription add on.)

    I have gone through Stripe’s documentation and yours, and it all seems to be setup correctly as far as I can see. Has anyone else had this problem?

    The webhook is here: cattsireland.com/?asp_hook=live

    Thanks,
    Joe

    October 5, 2018 at 7:17 pm #1534

    alexanderfoxc
    Keymaster

    Hi Joe.

    This usually happens if you have configured one of the hooks (either Live or Test) using wrong mode on your Stripe Dashboard. Go here https://dashboard.stripe.com/account/webhooks and click this thingy to switch data view from Test to Live mode and vice versa:

    Stripe Dashboard mode view switch

    Then ensure your have Live URL set in Live mode (e.g. https://www.example.com/?asp_hook=live) and Test hook URL set in Test mode (https://www.example.com/?asp_hook=test).

    October 6, 2018 at 4:13 pm #1536

    dreadpirate
    Participant

    Hi,

    Nothing has been changed on Stripe dashboard or on website since it was working perfect. Only change was the plugin update. I have checked the stripe dashboard and website and they are configured correctly (as above) already.

    Is there any other explanation you think? I have done dilligence checks already before opening the ticket in case there was something misconfigured on my side.

    Thanks
    Joe

    October 7, 2018 at 12:41 pm #1537

    alexanderfoxc
    Keymaster

    This is actually strange.

    Can you hit me via this form https://s-plugins.com/contact-us/ with WP Admin details of your website? It needs to have a closer look.

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Viewing 4 posts - 1 through 4 (of 4 total)

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