Home › Forums › Stripe Payments Plugin › Webhook error msg from Stripe
- This topic has 4 replies, 2 voices, and was last updated 4 years, 11 months ago by alexanderfoxc.
July 5, 2018 at 4:51 pm #1115
Hi we are using the stripe payments subscription add-on and we’ve followed all instructions with the webhooks but we are getting the following error from stripe:
We’re contacting you because we’re still having trouble delivering data to a webhook endpoint associated with your xxx account in live mode. Webhooks are used to notify your server about events that happen in your Stripe account, such as a payout completing or an invoice being created. The failing webhook endpoint is example.com/?asp_hook=live.
You or someone on your team has added that endpoint in your Stripe webhook settings, which you can view and edit here: https://dashboard.stripe.com/account/webhooks.
Please note that in most cases a failing webhook does not impact your charges or payouts. However, if you use subscriptions we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your webhook is unable to successfully receive them.
We’ve attempted to notify the endpoint 1091 times since June 27, 2018 at 09:23PM. If this endpoint is important to your application, please try and fix the issue. If you do not need the webhook endpoint you can delete it from your Stripe webhook settings. We will stop sending notifications to your webhook by July 6, 2018. This email is the last time we’ll reach out to you before disabling the webhook.
One recent call to your endpoint returned an HTTP status code 400, However, our webhook systems only treats a webhook as successful if we get back a status code between 200 and 299. You can view the event for this failed notification here: dashboard.stripe.com/events/xxx. To acknowledge receipt of a webhook, your endpoint should return a 2xx HTTP status code.
Any idea what’s going wrong and how to fix this?July 6, 2018 at 9:57 am #1116alexanderfoxcParticipant
Can you enable debug log, wait some time for it to fill in and send it to me to [email protected] ?July 6, 2018 at 10:07 am #1117
Thank you I’ve had it enabled on for a few days so will send you the error log now.July 6, 2018 at 10:22 am #1118
Hi, now sent.July 6, 2018 at 2:23 pm #1119alexanderfoxcParticipant
Thank you for your report and for providing log info and Dashboard access.
This has been dealt with.
If anyone else is having similar issues, I suggest to update Subscriptions addon to the latest version (which is 1.2.6 at the moment). Also make sure Stripe Payments plugin is a up-to-date as well (version 1.9.2 at the moment).
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