Subscriptions

[Andrea]

We have the subscriptions addon installed on the site and working great 🙂

However, there are two things we would like to be able to do, can you advise if this is possible….

1. Pause a subscription – is it possible for us to pause a subscription or for a customer to do this themselves temporarily or do we need to cancel and then ask the customer to resign up?

2. Set a minimum subscription term – we would like to set a minimum of 3 payments before a customer can cancel – is this possible?

Thanks in advance

[Admin]

Stripe does not natively support pausing a subscription. You can, however, cancel the current subscription and request the user to subscribe when he is ready.

Stripe doesn’t support the minimum number of payments before cancel option. By default, cancelling a subscription is done by the site admin (you). So if you have communicated with your customers (using terms and conditions) that the minimum number of payments is 3 before a subscription can be cancelled; then you can explain the situation to them when they contact you to cancel.

[Author]

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