Stripe Payments Error

[jpriveraParticipant]

Hi Support,

Hope this finds you well…
We are having tonnes of payment failures recently.

We’ve updated our plugin and subscription addon recently. But we are still receiving this kind of issues below..

see details below:

—-
Subject: Stripe Payments Error

Following error occured during payment processing:

Nonce check failed.

Error occured after user interacted with popup.
Debug data:
stripeAmount: 995.00
stripeProductId: 3136
stripeToken: tok_1E6zqWBKPCZYD4Z9aYv9FO7R
stripeTokenType: card
stripeEmail: [removed-email]
stripeButtonKey: c5e8e4829ddce1f2c2183d5c8f2ff202
stripeItemPrice: 0
stripeTax: 0
stripeShipping: 0
stripeItemCost: 0
asp_action: process_ipn
item_name: Make a payment to Expat Tax Online
item_quantity: 1
currency_code: USD
item_url:
thankyou_page_url:
charge_description:
_wpnonce: 5fb3a3fbb7
_wp_http_referer: /pay/
stripeBillingName: Margaret Basil Kim Le
stripeBillingAddressLine1: Level 1, 111 Bourke Street
stripeBillingAddressZip: 3000
stripeBillingAddressState: VIC
stripeBillingAddressCity: Melbourne
stripeBillingAddressCountry: Australia
stripeBillingAddressCountryCode: AU
clickProcessed: 1

Is this something you can help with?

Thanks,

JP

[jpriveraParticipant]

Here’s our payment link expattaxonline.com/pay

[alexanderfoxcKeymaster]

Hi.

Please try to add your payment page to your caching plugin exclusion list.

Nonce check failures are usually related to caching issues.

Looks like you’re using Themify theme. Try to contact their support and ask how to exclude specific page from caching.

[jpriveraParticipant]

Hi, yes that worked with me, and I consider this as resolved.

A new issue arises, as the plugin won’t give our customers an error message, but still redirect them to check out results with a blank message. Can you help? same page as above. thanks!

[jpriveraParticipant]

here’s what included on the thank you page –

[accept_stripe_payment_checkout]
A payment receipt is on it’s way to you.
Amount:{item_price}.00 {currency_code}
Transaction ID: {transaction_id}
[/accept_stripe_payment_checkout]

• This reply was modified 3 weeks ago by  jprivera.

[alexanderfoxcKeymaster]

You also need to include checkout error block like this:

[accept_stripe_payment_checkout_error]
There was an error with the credit card transaction. Error details below:
{error_msg}
[/accept_stripe_payment_checkout_error]

Customize the Thank You Page URL and Message of the Stripe Payments Plugin

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