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You are here: Home / Topics / Problems with Shipping Address/Fee

[Support request] Problems with Shipping Address/Fee

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Home › Forums › Stripe Payments Plugin › Problems with Shipping Address/Fee

This topic contains 3 replies, has 3 voices, and was last updated by  alexanderfoxc 1 year, 2 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • February 19, 2020 at 6:17 pm #2709

    forheroesonly
    Participant

    1. For some reason the plugin does not give me the option to add a shipping fee as described in the docs. The form field is simply not there.

    2. The plugin is asking the user for a billing address and shipping address (or same as), but the shipping address does not appear to be saved anywhere, or connected to the order – not very useful!

    February 19, 2020 at 10:45 pm #2710

    chanel
    Keymaster

    Hi,

    Do you mean in the products menu you do not see the field to add a shipping fee?

    The shipping/billing should be attached to the order under the ‘Orders’ menu and you should be able to click on any order to view more details about that transaction.

    Can you post a URL to the page where you have a product configured so we can take a look?

    -Chanel Support Team

    February 20, 2020 at 12:35 am #2711

    forheroesonly
    Participant

    The field is completely missing from the settings page. According to docs it should be right underneath the tax % option – I simply do not have the option.

    For shipping details, I don’t see it all all on the orders page. Additionally, I’ve added the shortcode to sender notification email, and it’s not showing up in the email either.

    Please see example url here: getdressedforadventure.com/index.php/subscription/yearly/

    February 20, 2020 at 1:20 pm #2712

    alexanderfoxc
    Keymaster

    Hi.

    Please disable old Stripe API. Stripe Payments -> Settings, Advanced Settings tab, uncheck “Enable Legacy Checkout API” option. This would add shipping address to orders and emails.

    Regarding shipping, it’s not supported for Subscription products yet, as Stripe API provides no options to add shipping fee to a subscription product. I have created a ticket in our inner system so we can try to find a workaround for this issue. Will let you know the results.

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Viewing 4 posts - 1 through 4 (of 4 total)

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