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You are here: Home / Topics / Page hanging after payment (subscription)

[Support request] Page hanging after payment (subscription)

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Home › Forums › Stripe Payments Plugin › Page hanging after payment (subscription)

This topic contains 1 reply, has 2 voices, and was last updated by  Admin 7 months, 2 weeks ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • June 6, 2020 at 10:12 pm #2971

    RedBea
    Participant

    Hi,

    After customers have made their payment, the page hangs instead of re-directing to confirm the purchase. Can you help? Link to page below.

    [thecamelotnetwork.com/member-sign-up]

    June 7, 2020 at 1:59 am #2972

    Admin
    Keymaster

    Is there any error that shows on the page? Have you made any changes to the default “Thank You” page that our plugin creates? This page’s URL is set in the following field of the settings menu:

    
    Checkout Result Page URL
    

    Has that been altered in any way?

    Enable the debug logging option then do a test transaction so you can see if the full process is going through or something is failing somewhere:

    Using the Debug Log to Solve Transaction Related Issues on a Site

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Viewing 2 posts - 1 through 2 (of 2 total)

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