Email Content Type – HTML

[astral4ik]

So.
email content – HTML
Email Body –

<table style=”border-collapse: collapse; width: 700px;” border=”0″>
<tbody>
<tr valign=”top”>
<td style=”width: 50%;”>Transaction id: {transaction_id}
Date: {purchase_date}
Paymend method: {payment_method}
Brand of card: {card_brand}
Last 4 digits of the card: {card_last_4}</td>

…

but
when customer recieves an email the code looks like

<table style=”border-collapse: collapse; width: 700px;” border=”0″><br />
<tbody><br />
<tr valign=”top”><br />
<td style=”width: 50%;”>Transaction id: ch_1IQD3ALSd6FQVDcms38Eu8xZ<br />
Date: 01.03.2021, 17:48<br />
Paymend method: card<br />
Brand of card: mastercard<br />
Last 4 digits of the card: 2757</td><br />

how to remove <br /> from the code?

[Admin]

Our plugin doesn’t add any formatting like that. This is most likely coming from another plugin that is automatically adding the formatting. Do the following test:

Test for Plugin and Theme Conflict Before Posting an Issue or a Bug

After plugin deactivation, re-save the “Email Body” field by removing any unwanted formatting (from the “Text” mode of the editor). Then do a test.

[astral4ik]

i dont use any mailer addons or prugins.
As i understand, stripe plugin send mail via wp_wail function.
I didnt make any changes in wordpress function.php code

[astral4ik]

and yes.
if i use custom mail plugin, it sends correct mail
BUT, if i use standard mail function, it adds that brake tags

[Admin]

Yes, this plugin executes the email sending code using the standard wp_mail() function.

I just tested the email myself on a site just using our stripe plugin. I don’t see any issue with it. I also don’t see this on any other sites using this same plugin. So something else is interfering on this site. I am not sure what could be interfering though.

[Admin]

Also, if you remove any HTML tags and set the “Buyer Email Content Type” field settings to “Plain Text” email (the default setting), does that email work fine?

[astral4ik]

the only solution is write code not like this

<table style=”border-collapse: collapse; width: 700px;” border=”0″>
<tbody>
<tr valign=”top”>
<td style=”width: 50%;”>Transaction id: {transaction_id}
Date: {purchase_date}
…

but like this one

<table style=”border-collapse: collapse; width: 700px;” border=”0″><tbody><tr valign=”top”><td style=”width: 50%;”>Transaction id: {transaction_id}Date: {purchase_date}

[astral4ik]

and one more question.

is it possible to export data from ORDERS menu.

[Admin]

You can export all the payments/orders from your Stripe account dashboard. Go to the “Payments” menu in your Stripe account, then use the “export” option there.

[Author]

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