November 2, 2020 at 4:35 am #3397
Hi. We use the Stripe Subscription plugin. Currently, when someone purchases a subscription the only description listed in the Stripe Payment dashboard is “Subscription”. Is there a way to customize this to show what subscription is purchased? Thank you.November 2, 2020 at 12:08 pm #3398
Do you mean “Subscriptions” page of Stripe Dashboard https://dashboard.stripe.com/subscriptions or some other page? Please clarify.November 2, 2020 at 8:36 pm #3400
No, I mean when I download my payment information, it only lists “Subscription creation” under the details.
I know in the Stripe Dashboard I can edit the description, but what I want to do is to have it automatically list “Monthly Grow Subscription” or whatever the subscription is they purchased.
Thank you.November 3, 2020 at 1:27 am #3401AdminKeymaster
You are looking at the “payments” tab in Stripe. That won’t have the info you are looking for. Go to the following interface in your Stripe account:
Customers -> Subscriptions
Then click on a customer and it will show you the item the subscription is for.
Also, you can look inside our plugin’s “subscriptions” menu. Click on the “View details” link for a subscription and it will have additional details. The link in the “ID” column takes you to the page in Stripe that has more details also.November 3, 2020 at 5:02 am #3402
Thanks. Sorry, I’m not explaining myself clearly. We need to keep track of all the client’s payments for each subscription within the client’s contact record. When I export the subscription payment info it doesn’t tell me what subscription the client is subscribed to. On the payments dashboard it just says subscription, when I go to the subscription area and download the information it gives me a string of ID numbers. What I want is a way so that it shows me which subscription they are paying for, without me going into different screens and looking it up manually. Thanks.November 3, 2020 at 5:48 pm #3403
Thank you for your clarification.
We can update Subscriptions add-on to show your product name instead of
Will this help to achieve what you intend to?November 3, 2020 at 10:43 pm #3404
YEs, that would be perfect! Thank you.November 4, 2020 at 1:54 pm #3405
This has been implemented in Subscriptions add-on version 2.0.24. Please update it on your site via WP Dashboard -> Updates.
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