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You are here: Home / Topics / Custom fields only showing on first 3 installations

[Resolved] Custom fields only showing on first 3 installations

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Home › Forums › Stripe Payments Plugin › Custom fields only showing on first 3 installations

Tagged: Custom Fields

  • This topic has 3 replies, 3 voices, and was last updated 5 years, 6 months ago by chanel.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 22, 2019 at 6:09 pm #2500
    RaynorDA
    Participant

    I have purchased the custom fields add-on with 10 installations.

    I installed it on my network admin site and have been configuring it in each branch site.

    On the first three sites the custom fields were added on, the fields were added no problem.

    Now on both the 4th and 5th installation the custom fields do not render. I have confirmed that they are configured exactly the same as the other sites that work.

    Please advise

    November 23, 2019 at 1:28 am #2502
    Admin
    Keymaster

    Edit the product in question. Go to the custom fields section. Is the custom field enabled or disabled? Does it have the global option enabled?

    November 25, 2019 at 2:45 pm #2503
    RaynorDA
    Participant

    Custom fields are enabled,

    I also have this checkbox in the advanced settings tab checked that says
    `If enabled, makes the following field enabled by default for all buttons and products.
    You can control per-product or per-button behavior by editing the product and selecting enabled or disabled option under the Custom Field section.
    View the custom field usage documentation.

    Custom Field is superseded by Additional Custom Fields add on. Its settings are available here`

    This is the same exact setup as my first three sites. Is there a number I can call to expedite this process?

    November 27, 2019 at 12:24 am #2505
    chanel
    Keymaster

    Hi,

    Is this a multisite setup up or are they entirely different WordPress installs?

    Can you please use the contact form to email us so that support staff will be able to jump on your website/s and take a look at the issue.

    – Chanel

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