Additional payments (apple and google) have stopped working

[tomgeraghty]

Something recently has broken the apple and google pay additional payments, along with sofort as well.

The payment screen only shows the long card number option. Additionally, when someone pays, they now land on a generic confirmation page that doesn’t include the download link.

I’ve disabled and re-enabled, updated the plugin, even rebooted the webserver. I’ve reapproved apple pay, and checked the stripe dashboard – which says both apple pay and sofort are active.

[tomgeraghty]

Just checked on an apple device – apple pay does not appear.

On google chrome – google pay does not appear.

Sofort never appears.

[tomgeraghty]

Ok, apple pay seems to be working now, after another reinstall, but sofort still isn’t

The problem with the landing page after payment still exists – apple pay just sits and spins after payment.

[alexanderfoxc]

Hi.

I cannot reproduce the issue – both SOFORT and Google Pay buttons are displayed fine on my test site.

Can you share a link to the page where you payment button is so I could have a closer look?

[tomgeraghty]

Sure – here you go:
[Link removed]

[alexanderfoxc]

Thank you.

SOFORT will not be offered as payment option until EUR is selected as currency. Try to change currency to EUR and see yourself.

Google Pay (which is using exactly the same code as Apple Pay) is displaying fine for me as well. If you can create a test product (with “Force Test Mode” option enabled), I’m happy to make a test payment.

Try to clear your browser cache and see if it helps.

There are also some issues on the page which should be addressed (those could be the reason why it’s not working for you as well). For instance, this is what Chrome Debug Console shows:

(index):1 GET https://34.245.179.213/wp-content/themes/mesmerize/assets/images/home_page_header.jpg net::ERR_CERT_AUTHORITY_INVALID

[tomgeraghty]

Dammit, I knew that I had to select euros for sofort as well – I’d just forgotten. My bad.

The apply pay issue was originally reported by a customer, not sure why it had stopped working but it does seem ok now after a de- and re-activation.

Here’s a test product: [psychsafety.co.uk/asp-products/test-product/]
I’m interested to know if you get redirected correctly 🙂

[alexanderfoxc]

Made 2 test payments – one via Google Pay and one via SOFORT. Both went through fine, also received success emails from the site (not Stripe receipts though – it does not send emails in test mode).

The issue for your customer could be caused by errors on the page like I mentioned earlier. Open Chrome Dev Console (F12) and make sure there are no errors there (especially related to JavaScript and HTTPS). On some browsers\devices those errors could mess up payment process, which could cause various random issues (like Apple\Google Pay buttons not displayed, payment process stuck etc.).

[tomgeraghty]

Thanks Alexander, I’ll take a look at that. Much appreciated and have a Merry Christmas 🙂

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