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You are here: Home / Topics / 500 – Internal Server Error

[Support request] 500 – Internal Server Error

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Home › Forums › Stripe Payments Plugin › 500 – Internal Server Error

This topic contains 4 replies, has 3 voices, and was last updated by  kaTcheE 2 years, 4 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • August 14, 2018 at 8:29 pm #1270

    kaTcheE
    Participant

    I set up my first subscription and got this error message.

    500 – Internal Server Error
    This is a temporary server error.
    Please try to reload the webpage later.

    If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

    Common reasons for this error are:

    Incorrect file/directory permissions: Above 755.
    In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.

    Incorrect Apache directives inside .htaccess file.
    Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

    ***

    Nothing shows in the error log.

    I can’t find the following file that’s being referenced in order to troubleshoot or change file permissions.

    /asp-products/web-site-maintenance-plan/

    August 15, 2018 at 7:56 am #1273

    Admin
    Keymaster

    Hi.

    Can you please email me at fox@s-plugins.com with your website URL?

    August 16, 2018 at 2:33 pm #1290

    kaTcheE
    Participant

    Hi. I sent you an email yesterday. This morning I got this error message from Gmail.

    Delivery incomplete
    There was a temporary problem delivering your message to fox@s-plugins.com. Gmail will retry for 47 more hours. You’ll be notified if the delivery fails permanently.

    August 22, 2018 at 9:20 am #1320

    alexanderfoxc
    Keymaster

    Hi.

    Sorry for late reply, there were issues with forum notifications.

    I haven’t got your email indeed, though I have just tested and my email is working just fine.

    Anyway, can you please use contact form to send the info I requested? https://s-plugins.com/contact-us/

    September 3, 2018 at 5:26 pm #1396

    kaTcheE
    Participant

    Hi Alexander. I’m wondering if you stopped receiving my emails. We were in the process of troubleshooting. I sent important details on 8/25 and haven’t heard back.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

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