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Reply To: Subscriber coming up as past_due can't update card details

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Home › Forums › Stripe Payments Plugin › Subscriber coming up as past_due can't update card details › Reply To: Subscriber coming up as past_due can't update card details

August 11, 2020 at 3:39 am #3151

Admin
Keymaster

Updates need to be done before expiry. Normally, Stripe will handle the updating of cards automatically (where possible). If the update wasn’t done in time and Stripe tried it a few times to charge and those attempts failed (it is in a process to be cancelled). Hit the cancel button for it to completely end that process and then request the user to go and do a checkout for a new subscription from your site (with the new card).

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