Home › Forums › Stripe Payments Plugin › URGENT: Stripe subscription trial issue › Reply To: URGENT: Stripe subscription trial issue
Thanks for your reply but this issue is still happening on two other subscription plans…
We have to plans created with the plugin: a full price plan and an instalment plan – we have only been taking orders through the full price plan
Full price plan gives a free trial with no charge at start for 19 days and then is set to charge the full amount of 949.00 once only. This is the setup: snag.gy/9FUhDP.jpg
At the moment the trial is working fine and charges the full amount after 19 days but CONTINUES to charge the full amount daily.
I had not got the signing secret input into settings but I do not see how to fix this issue as all settings appear to be correct
Can you please help with this as this potentially can cause huge problems if customers are continuously charged