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Hi,
Starting from 1st January 2021 I cannot see any subscription transaction anymore.The payments are being made, as I can see them in Stripe Dashboard, but I cannot see them inside wordpress console anymore.
Can you tell me why?
Here below an example of a recurrent subscription without evidence of payment in January 2021.
[ibb.co/HYpvbnF]Kind Regards
Most like the webhooks got deleted on your site. Check the “Setting Up the Stripe Webhooks” section from the following documentation and make sure the webhooks are setup:
You may need to delete, empty the cached, then re-create the webhooks. Try a test after that.
Also, enable the debug logging feature so you can see if the plugin is receiving the notification from Stripe after a subscription is charged:
Using the Debug Log to Solve Transaction Related Issues on a Site
Thanks,
the issue has been resolved cancelling and reinstalling webhooks.The problem is, now I have several transaction that skipped one or two payments.
Let’s say that I have a Subscription for 100€/month for 6 months, started in November.
The customer payed in November, December, January and February, but Subscription Plugin only registered November, December and February, so your plugin says that the customer payed 3/6 months whereas he payed four times.
The customer will pay one month more in this case!
Is there a way to recall all the data loss in January or I have to cancel all subscriptions to avoid this issue?
Kind Regards
The customer won’t pay one more time since the payment is actually controlled by Stripe. After the initial transaction setup, our plugin just receives the webhook data and shows details as best as it can (based on what it is receiving from your Stripe account).
So those subscription payments will continue as normal from the payment side of things.
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