• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Payments Plugin for Stripe

Stripe payment plugins for your WordPress site

  • Home
  • Documentation
  • Addons
  • Login
    • Sign In
    • Edit Profile
    • Terms & Conditions
    • My Downloads
    • License Key
  • Support
    • Support Forum
    • Forum Search
    • Forum Login
    • Forum Registration
    • Email Support for Customers
  • Contact Us
  • Show Search
Hide Search
You are here: Home / Topics / Getting Error that product isn't live but it is.

[Resolved] Getting Error that product isn't live but it is.

· ·

Home › Forums › Stripe Payments Plugin › Getting Error that product isn't live but it is.

  • This topic has 2 replies, 2 voices, and was last updated 4 years, 4 months ago by prisca107.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • January 8, 2021 at 7:22 pm #3511
    prisca107
    Participant

    I’m getting this error for every order processed, even though the money is still coming into my stipe account.

    The following error occurred during payment processing:

    No such subscription: ‘sub_IhuIUKMdbGaTU7’; a similar object exists in live mode, but a test mode key was used to make this request.

    How do I fix this?

    Screenshots of live product and live subscription:
    Screenshot 1 – [easyaspiedesign.com/wp-content/uploads/2021/01/Screenshot-1-8-2021-11-15-19-AM.png]
    Screenshot 2 – [easyaspiedesign.com/wp-content/uploads/2021/01/Screenshot-1-8-2021-11-16-48-AM.png]

    January 9, 2021 at 12:43 am #3512
    Admin
    Keymaster

    The following 3 things need to be checked first:

    1) The subscription plan is created in live mode (looks like you did this already)
    2) The “Live Mode” option is set in the settings menu is checked. Please verify this.
    3) The product doesn’t have the “Force Test Mode” option enabled (this option allows you to override the setting for individual product).

    Next, delete the subscription plan and create a new one (so it gets created in live mode using live mode API keys. Use this new subscription plan in the product and check it. Does it still give the same error?

    January 10, 2021 at 11:02 pm #3515
    prisca107
    Participant

    Thank you! #2 was not checked!

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.
Log In

Primary Sidebar

Featured Addons and Extensions

  • Subscription Payments Addon
  • Additional Custom Fields
  • Secure Downloads Addon
  • Apple Pay, Google Pay, Afterpay

Addon Bundle

Stripe Payments Addon Bundle

A Simple & Lightweight Plugin

Our Philosophy with the Plugin

Support Links

  • Support Forum
  • Support Contact

Search

Copyright © 2025 | Stripe Plugins | A member of the Tips and Tricks HQ family.