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Hi recently i did finish a testing on Stripe subscription payment. Everything was doing good until i encounter one problem.
If i Apply a quantity for my subscription, although the receipt generated from the plugin states the new price however when it passed to stripe, stripe does not recognize the quantity generated by this plugin.
Let me elaborate.
I got subscription plan A ( $1 per day) and applied 2 quantity of subscription plan A. In the check out of this plugin it states that it charge my card at $2 per day. ( which is correct)
Here comes the stripe email.
The stripe emails then says that it only charged me 1 X subscription Plan A ( $1) ( which is wrong as it should says that it charge me 2x subscription plan A)
So just wondering if there’s anything that i might have missed out? i really need this quantity function to be in play. Any chance i might have do things wrongly?
you can take a look here. photos.app.goo.gl/siNv4nUnuVuVJeMT6
quantity set as 2
item price 1
but the total amount is 1
Hi.
Unfortunately, Subscriptions does not allow to specify quantity. The reason why it’s configurable via Products interface is because of a bug which is going to be fixed in the upcoming version.
It’s not our limitation, it’s the way Stripe handles Subscriptions. You cannot specify quantity for a plan.
Good news is that variable amount support is coming for Subscriptions addon where your customers would be able to enter subscription amount and (even subscription term if that is needed). Cannot give you ETA at the moment, but is planned to be implemented within a week or so.
Hi Alex,
Thanks for the reply. Just want to re-confirm a few things with you. So if my customer wish to purchase 5 sets of subscription sets with me under one credit card if his, I am unable to do so? Is there anyway I could make it happen or how would you advise me to make it happen?
That’s a pretty good news there! By means of variable amount support do you mean by my customer entering the figure on their own?
Hey stripe plugin team,
Just wanna hit you all up with an information which i got it from stripe personnel. It seems that stripe do provide a way for user ( me ) to charge my customer multiple quantity over a subscription plan. You could check it up here
If you were to implement this, it would really greatly enhance the subscription add-ons. Say you got a customer who wish to purchase 5 subscription plans, it would be troublesome for him to get me 5 different cards/ enter his card credentials 5 times just to get it working with me. Don’t you think?
Regards,
Reuben.Hi Reuben and thank you for your information.
Indeed, this was either overlooked by us or was added during one of the Stripe’s updates, that’s why it got past our attention.
I will try to find a way to implement quantity functionality for subscriptions and let you know the results.
Hi Alex,
Thank you! Your comments make me lifted a little. I do look forward for any updates from you.
Cheers
ReubenPerhaps this comment should lift you a bit more as well 😉
I have implemented quantity consideration for subscriptions. In order to test this, you need to:
1. Install testing version of the Stripe Payments plugin: https://s-plugins.com/testing-version/
2. Update Subscriptions addon to the latest version. Go to your WP Dashboard -> Updates, click “Check Again” button just in case and install Subscriptions addon version 1.3.3.
Let me know how it goes.
Hi Alex,
Wow thanks so much for your time and effort!!!! I am deeply greatful. I will test it as soon as possible after I return from my oversea meeting. Will update you ASAP from my side.
Cheers
ReubenHey alex,
Sorry for the late reply just got back to my own country. The quantity consideration for subscriptions works great! Thanks for your help really appreciate your time and effort! Anyway i have got another request which have been troubling me for quite some time.
If i got a client who sign up for a subscription with me and after a year wish to update their card details with me. is there any form add-on from your which you could provide for me to enable my clients to update their card details with me?
Regards,
ReubenHi Reuben.
Sorry for late reply, I missed the second part of your message where you ask question not directly related to the topic of your initial question. It would be a good idea to create a separate topic in such situations 😉
To answer your question – Stripe says it handles the stuff for you: https://stripe.com/blog/smarter-saved-cards
We have a ticket created for this in our inner system and we definitely will have a closer look into this. At the moment, there is no option to update customers payment details other than cancelling current subscription and re-subscribing again. Since Stripe Payments is not storing any re-usable customer info (e.g. not creating any member profiles etc), that’s why it could be difficult to determine who is who among the customers.
Also, you need to make sure “Do Not Save Card Data on Stripe” is DISABLED in Stripe Payments settings (which is disabled by default) in order for this to work.
Hi alex,
Thanks for getting back to me, sorry my mistake should have gotten a new topic hahas!
So can i confirm that now the manual way is to cancel and resubscribe the plans. The automatic way is for stripe to identify the client and if the client changed or update its card it would automatically update for them. Right?
The reason why there’s no updating forms is because we cant seems to identify who is who which result the inability to update the customers card aye?
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