[Rocheldeo]

Also, when I hovered over the “Incomplete” entry on the Stripe dashboard (for the error thrown on iOS yesterday) it said “the customer has not entered their payment method”. We don’t require a customer to do that, though. Also, I ran an identical test again today on the iphone, and this time the payment went through. LMK if you need anything from me.

[Rocheldeo]

Hi – we just threw an error during a test using iPhone 11 Safari. Could not replicate the issue on Safari desktop.

Got notification on iPHone: “Caught Exception: SyntaxError: JSON Parse error: Unable to parse JSON string.”

Can you please escalate this case somehow? This error is causing major disruption to our business. Thanks

[Rocheldeo]

Hi Alexander,

I have tested the page multiple times with no errors, but today a client reported the spinning wheel/inability to submit payment. I noticed it marked as “incomplete” when I logged into Stripe.

He waited 20 minutes and then was able to submit successfully.

He was on a desktop computer using Chrome. Note on Stripe said requires_payment_method. I’m pasting the report generated on that Stripe page, but that’s all the information I have this time.

I await your new version of the plug-in and hope this solves the problem.

thanks

[payment details removed by admin]

[Rocheldeo]

Hello,

Thanks for looking into this issue and releasing a plugin update. We have installed the testing version of the plugin you provided and it seems to be working well so far. The nature of our original issue is that it would work 90% of the time so the fact that the new version has not failed yet doesn’t necessarily mean it has solved the issue.

We will continue to test and use the updated version of the plugin on our live site. I will report back to you next week and let you know if we have or have not had any failures.

Thanks again.

[Rocheldeo]

Thank you for your reply.

Our hosting company (WPEngine) uses Varnish caching. They are suggesting that pages are cached for 10 minutes.

We have no other caching mechanism. We have had our CDN disabled throughout this troubleshooting process.

How can cache be affecting the performance of the plugin?

Thank you.

[Rocheldeo]

Thank you for the explanation. Makes sense.

[Author]

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